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SEP - Error trying to export mac package

Created: 06 Jan 2011 • Updated: 31 Jan 2011 | 7 comments
This issue has been solved. See solution.

I'm using SEP 11.0.6200.754 to generate a Mac installable package. I'm facing the below issue.

 

I used Migration and deployment wizard to export Mac package but got the below error

"Failed to retrieve the Mac package from the Management Server. Please make sure the Management server is operational"

I'm sure Management server is operational, since I had logged into "Endpoint Protection Manager Console". Not sure what the issue is.

sandra (https://www-secure.symantec.com/connect/user/sandra-guzdek) suggested me to use "Admin -> Tasks -> Export Client Install Package". But there I don't see Mac Package. I see only Win32 and Win64 packages

Any pointers on fixing this issue will be very helpful.

Thanks in Advance,

Kishore

 

Comments 7 CommentsJump to latest comment

Rafeeq's picture

do a repair from add/remove programs for SEPM

or else run upgrade.dat file

found under

program files\symantec \symantec endpont  protection manager\ search for upgrade.dat

or

u can manually add the mac package

Creating a new package within SEPM:

  1. Open Symantec Endpoint Protection Manager console
  2. Click the Admin Tab on the left
  3. Select the Install Packages button in the lower center section.
  4. Click Add a Client Install Package under Tasks
  5. Specify the name you would like the package to have
  6. Click Browse
  7. Browse the original installation media to \SEPM\PACKAGES
  8. Choose MAC
  9. Click Open
  10. Click OK on the "Add New Software Package" screen
  11. once added create the package.
SOLUTION
sandra.g's picture

Yes, something appears to have gone wrong with the installation, as the Mac package should have been added.  The repair should do it, and if not, manually adding the package will.  Be sure if you're using a remote session that it is properly configured for console session.

Edit:  A colleague looking at your screen shot points out that you're using trialware.  This may not be an option for trialware.

sandra

Symantec, Information Developer
Installation, Migration, Deployment and Patching
User Protection & Productivity, Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best help

Hkishore's picture

Oh! I didn't know trialware doesn't support Mac. But the Readme or the download page doesn't mention anything about Mac not being supported in the trialware. 

Thanks for the help. And Rafeeq's steps were very elaborate. Thanks Rafeeq.

Kishore

Rafeeq's picture

were u able to see the packages of mac inside the packages folder...?

if so then triaware does support MAC

Hkishore's picture

No Rafeeq. I did not see any Mac packages in the packages folder you mentioned. Do I just assume Mac is not supported in trialware or is it documented anywhere that Mac isn't supported in the trailware.

Rafeeq's picture

then its correct ;) need to verifiy before we belive anything :) 

Good day :)

sandra.g's picture

If there is a read me included with the trialware, have a look there.  (I don't have a copy of the trialware downloaded.)

sandra

Symantec, Information Developer
Installation, Migration, Deployment and Patching
User Protection & Productivity, Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best help