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SEP fail to install or Rollback issue on clients

Created: 04 Jun 2012 • Updated: 12 Jun 2012 | 6 comments
This issue has been solved. See solution.

Hi all,

I wish to know the process to check on SEP client on which if try to install SEP , it not installs or roll back, what is the porcess I should check on system, e.g. , services, etc whether its running or not, and there is entry in Temp file sep log in text file, what can I check in this file , so that I can know the reason of failing to install SEP or roll back.

My querry is that what content I should see in that log file inside temp folder about failure of SEP install and the services to check?

pls share your expertise, generally if this case happens , we used to format the system to reinstall OS then install SEP on it,

Regards,

Ajay Singh

 

Comments 6 CommentsJump to latest comment

pete_4u2002's picture

sep_inst.log should be the one that needs to be reviewed if the install fails.

In that look for the value "return value 3" just above this or below you will find the error and reason for failure .

Mithun Sanghavi's picture

Hello,

SEP_Inst.log Log Files are located in %temp% or %systemroot%\temp

Check the 10 lines above and below Value "return value 3".

You also look for the MSI Errors:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa368542(v=vs.85).aspx

and Product version, source of Install package and Errors if any.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
ajhay.siingh's picture

Thanks Mithun and Pete, pls explain more what denotes the log "return value 3". what I shuld check if this error in log?

Regards,

Ajay Kumar Singh (Consultant- Information Security)

 

 

Mithun Sanghavi's picture

Hello,

Return value 3 = Microsoft Installer encountered an error (Installation Failure)

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pete_4u2002's picture

there would be entries above or below this message which shows the error for install

ajhay.siingh's picture

Thanks all for above suggestion, Little bit problem to analyze the log, which only you experts can fine easily. However I will try to peep inside the log about errors. thanks again.

Regards,

Ajay Kumar Singh (Consultant- Information Security)