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SEP failed cant download one updates only

  • 1.  SEP failed cant download one updates only

    Posted Dec 18, 2013 02:08 AM

     Please help. How to solve it. This file is existing in LUA folder/ but my clients computers can not dowload it

    sym.png



  • 2.  RE: SEP failed cant download one updates only

    Broadcom Employee
    Posted Dec 18, 2013 02:15 AM

    post the log liveupdate?

     



  • 3.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 02:27 AM

    Check this articles help you.

    How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

     

    Article:TECH103176  |  Created: 2007-01-31  |  Updated: 2012-03-29  |  Article URL http://www.symantec.com/docs/TECH103176

     



  • 4.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 02:39 AM

    There is no any error in Liveupdate logs



  • 5.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 02:53 AM

    Doesnt help! Who  has the same problem. please help



  • 6.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 02:54 AM

    Failed to install update for Virus and Spyware Definitions Win64.
    Failed to install update for Virus and Spyware Definitions Win64 (hub).



  • 7.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 03:05 AM

    how many system having problem ?

    May be that particular files are corrupt try to remove and retry download defination



  • 8.  RE: SEP failed cant download one updates only

    Trusted Advisor
    Posted Dec 18, 2013 05:26 AM

    Are your clients set to update directly from the LUA or do they pick up thier updates from the SEPM? I can't tell from the liveupdate screenshot. 



  • 9.  RE: SEP failed cant download one updates only

    Broadcom Employee
    Posted Dec 18, 2013 07:42 AM

    Try to install the AV update manually by downloading and installing proper .exe file (the second one from this page):

    http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

    after that check if the definitions are updating correctly



  • 10.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 07:52 AM

    open control pannel

    open Liveupdate

    make it to interactive session, run lilveupdate, select only small updates and download them..



  • 11.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 08:02 AM

    Definitions cannot be downloaded from the website right now. File not found.



  • 12.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 08:06 AM

    Use the FTP link. It works.



  • 13.  RE: SEP failed cant download one updates only

    Trusted Advisor
    Posted Dec 18, 2013 08:13 AM

    See Chetans responce looks like issues from symantecs end. Posted today. 

    Hello Everyone,

    Issue appears to be resolved at this point please run liveupdate through SEPM to get latest definitions.

    Note: Symantec is aware of this issue & we have few customers reported.

    As the issue is intermittent you may choose to update the definitions using .JDB file.

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file:

    http://www.symantec.com/docs/TECH102607

     

    https://www-secure.symantec.com/connect/forums/sepm-1107-liveupdate-not-downloading-anti-virus-definitions

     



  • 14.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 08:35 AM

    Not for IPS definitions because there is none ;)



  • 15.  RE: SEP failed cant download one updates only

    Posted Dec 18, 2013 08:38 AM

    This issue has been going on over the past few weeks...should be up in a bit