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SEP Home page / antivirus definitions showing as security risk

Created: 25 Jan 2008 • Updated: 21 May 2010 | 11 comments
Hi all. The problem I'm experiencing is that my SEP home page is showing that every computer in my organization has out of date virus definitions and intrusion prevention signatures. In checking around this is not the case. All computers are updating successfully, and the endpoint server is indeed downloading the latest signatures without issue. It appears that SEP is completely unable to detect what signatures or definitions are loaded on the clients. It doesn't show anything in these fields...not even old defs or signatures. The other thing I notice is that when right clicking on any of my clients, selecting "edit properties", navigating to the "client" tab, and then looking at the field "current signature serial number" there is no information listed whatsoever. I'm thinking this is all tied in to the same problem. Any ideas?

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Sergio Koster's picture
Hi Rob,
 
I am having the exact same problem over at my company.
Still haven't found a solution after two weeks, but when I figure it out (our symantec support figures it out), I will let you know.
 
Regards,
 
Sergio
Sergio Koster's picture
I reinstalled the software and instead of using a connection to our sql server I made it a local database.
 
Now the problem is gone. So I'm guessing it has something to do with rights.



Message Edited by Sergio Koster on 01-30-2008 02:04 AM

Heath Higgins's picture
same thing here and i am using a local database. will be calling into support to get this fixed.
Sergio Koster's picture
Hi Heath,
 
Let me know if you get a solution from support, I'm still waiting for an answer. :smileysad:
 
Regards
 
Sergio
Heath Higgins's picture
I wasted 1.5 hrs of my time with tech support yesterday. I think the person i talked to was new to computers (and the english language) because she couldn't grasp that i had the SEPM console on my laptop and on the server. How frustrating! Supposed to get a call back today and will update once i hear back. Anyone making any progress? BTW....I have SEPM using a non-default port in IIS. for those of you that have this problem are you using IIS port 80 or something different?
Sergio Koster's picture
Hi Heath,
 
Sounds like symantec support allright :smileyvery-happy:
 
I have it running now on port 80, and tried other ports also before, but with the same problems....
 
 
Heath Higgins's picture
symantec had me run a utility called SymBatchSEP on my server and a client to gather all the logs. i did that yesterday and uploaded for them to review.
Rob Bosch's picture
I used the local database during my install. I still have the same issue. Has anybody gotten a response from Symantec on this issue yet?
Heath Higgins's picture
i was just comparing my test server vs my production servers iis settings. my test server doesn't have this problem. one thing i noticed is that on my production server if i open iis manager --> properties of symantec web server and i haven ASP.NET tab and i don't on my test server. i'm pretty sure this is because .NET Framework 2.0 is installed on my production server and not my test server. i need this on my production server as it is also my WSUS server.
 
not sure if this helps at all, just wanted to point that out. maybe someone who has .NET Framework 2.0 installed and doesn't need it can try to uninstall it?
 
 
Rob Bosch's picture
I don't have the .NET 2.0 framework on my system, and I still have the same problem. It's odd because I have other clients with endpoint protection 11 installed, and they do not have this problem with the Home page. It seems to be a very random thing. Odd.