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  • 1.  Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 12, 2009 09:07 AM
    I have faced this problem in 2 machines already in 2 days.

    Sep icon in the task bar goes out and comes back again very frequently. and the network connection for that period goes out. unable to use network share and other network servers for that period.

    I restarted the pc but the same thing happens. so i removed sep and reinstalled it again which did solved the problem for now but this happened in 2 machines so I want to know what could be the problem.

    sep version is 11.0.4000.2295.

    if this wil happen to all machines then it will be a big trouble for me.


  • 2.  RE: Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 12, 2009 09:20 AM
    Hi Bijay,

    I strongly suggest you upgrade to the latest version. As the latest build is targetting the existing issues and performance improvization for the clients.

    Best,
    Aniket


  • 3.  RE: Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 12, 2009 09:41 AM
    yes i will Aniket but why this is happening.


  • 4.  RE: Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 12, 2009 10:04 AM
    I think, you should keep an eye on Symantec Management Client service and SMCGui.exe in task manager. It is responsible for showing or not showing the shield icon in system tray.

    If that service is experiencing any issues, this can happen.

    Best,
    Aniket


  • 5.  RE: Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 12, 2009 11:49 PM
    Yes in task manager also those process cones in and out very frequently.

    then how to solve it.
    will it happen in all pcs. I have scanned the pc in safe mode also but there is no threat found.


  • 6.  RE: Sep icon in the task bar goes out and comes back again very frequently

    Posted Oct 13, 2009 12:49 AM
    I think you can try to repair the SEP client installed on the machine. Let us know if that helps.

    If you want to troubleshoot further, I would suggest to enable debug logging on the client from the SEP client interface and provide the logs to the tech support team so that they can analyze this. But still, troubleshooting a build that is 2 versions behind the latest version does not seem to such a bright idea.

    Best,
    Aniket