Endpoint Protection

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  • 1.  SEP Install Failure - Error 1603 - Windows7

    Posted Aug 31, 2011 02:05 PM
      |   view attached

    Like many people, I cannot get SEP to install on my Windows7 64-bit system.  I have tried everything I can find on the forum with respect to trying to fix this problem and nothing is working.

    The SEP version is: 11.0.6005.562

    Windows7 Pro 64-bit SP1

    Below I've attached the SEP_INST.LOG file in its entirety.  FWIW, here are a few clips from the file that may or may not be germane.  I've already checked the registry entry and confirmed that it has %USERPROFILE% and not %APPDATA%.  

    Please help me out.  This has dragged on for days.  Thanks!

    - Andy

     

    Clips from SEP_INST.log

     

    === Verbose logging started: 8/31/2011  10:13:26  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\SysWOW64\MSIEXEC.EXE ===
    MSI (c) (7C:70) [10:13:26:746]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
     
    MSI (c) (7C:70) [10:13:26:746]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
     
    MSI (c) (7C:74) [10:13:26:746]: Resetting cached policy values
    MSI (c) (7C:74) [10:13:26:746]: Machine policy value 'Debug' is 0
    MSI (c) (7C:74) [10:13:26:746]: ******* RunEngine:
               ******* Product: C:\SymantecInstall\SEP_11_Win7_64bit\SEPWin64\x64\Symantec AntiVirus Win64.msi
               ******* Action: 
               ******* CommandLine: **********
    MSI (c) (7C:74) [10:13:26:840]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (7C:74) [10:13:26:855]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 
    MSI (c) (7C:74) [10:13:26:855]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\SymantecInstall\SEP_11_Win7_64bit\SEPWin64\x64\Symantec AntiVirus Win64.msi' against software restriction policy
    MSI (c) (7C:74) [10:13:26:855]: Note: 1: 2262 2: DigitalSignature 3: -2147287038 
    MSI (c) (7C:74) [10:13:26:855]: SOFTWARE RESTRICTION POLICY: C:\SymantecInstall\SEP_11_Win7_64bit\SEPWin64\x64\Symantec AntiVirus Win64.msi is not digitally signed
    MSI (c) (7C:74) [10:13:26:855]: SOFTWARE RESTRICTION POLICY: C:\SymantecInstall\SEP_11_Win7_64bit\SEPWin64\x64\Symantec AntiVirus Win64.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (7C:74) [10:13:27:011]: Cloaking enabled.
    MSI (c) (7C:74) [10:13:27:011]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (7C:74) [10:13:27:011]: End dialog not enabled
     
    ....
    MSI (c) (7C:74) [10:13:28:322]: Skipping action: LockoutLU.479D9157_6569_48B2_97C9_6F35A45064AC (condition is false)
    MSI (c) (7C:74) [10:13:28:322]: Doing action: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC
    Action 10:13:28: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC. 
    Action start 10:13:28: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC.
    MSI (c) (7C:24) [10:13:28:322]: Invoking remote custom action. DLL: C:\Users\apedler\AppData\Local\Temp\MSIAA96.tmp, Entrypoint: CheckForRunningLU
    LUCA: UILevel = 5 (5)
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA: CheckForRunningLU: Failed to open LU mutex, can not check for running LU.
    Action ended 10:13:28: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC. Return value 1.
     
    ....
     

     

    Action start 10:14:07: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC.
    MSI (s) (78:D8) [10:14:07:509]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI43B1.tmp, Entrypoint: CheckForRunningLU
    LUCA: UILevel = 5 (5)
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA(1782): error=2 GetLastError=2
    LUCA: CheckForRunningLU: Failed to open LU mutex, can not check for running LU.
    Action ended 10:14:07: CheckForRunningLU.479D9157_6569_48B2_97C9_6F35A45064AC. Return value 1.
    ....
    === Logging stopped: 8/31/2011  10:14:53 ===
    MSI (c) (7C:74) [10:14:53:838]: Note: 1: 1708 
    MSI (c) (7C:74) [10:14:53:838]: Product: Symantec Endpoint Protection -- Installation operation failed.
     
    MSI (c) (7C:74) [10:14:53:838]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 11.0.6005.562. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.
     
    MSI (c) (7C:74) [10:14:53:838]: Grabbed execution mutex.
    MSI (c) (7C:74) [10:14:53:838]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (7C:74) [10:14:53:838]: MainEngineThread is returning 1603
    === Verbose logging stopped: 8/31/2011  10:14:53 ===
     

    Attachment(s)

    txt
    SEP_INST.txt   5.23 MB 1 version


  • 2.  RE: SEP Install Failure - Error 1603 - Windows7

    Posted Aug 31, 2011 02:16 PM

    Disable UAC

    right click on setup.exe and select run as admin, 

    check if installation completes and also check this document

    http://www.symantec.com/business/support/index?page=content&id=TECH96559



  • 3.  RE: SEP Install Failure - Error 1603 - Windows7
    Best Answer

    Trusted Advisor
    Posted Aug 31, 2011 02:35 PM

    Hello,

    Windows 7 SP1 is not supported by The SEP version is: 11.0.6005.562. Check this Article:

    Support for SEP(Symantec Endpoint Protection) on Microsoft Windows 7 and Windows Server 2008 R2 Service Pack 1

    http://www.symantec.com/docs/TECH167664

    Hope this Helps!!



  • 4.  RE: SEP Install Failure - Error 1603 - Windows7

    Posted Aug 31, 2011 05:30 PM

    Thank you, this helps a lot.  I'll try to get the correct version and try again.

    Thanks,

    - Andy