Endpoint Protection

SEP install RU5 rolls backs, any one have an idea to fix this issue

Attachment(s)

SEP_INST.zip   182 KB 1 version

from the log 

CreateProcessAndWait( LUCHECK.EXE ) returned 206

the error

LUCA: C:\WINDOWS\TEMP\ZGQOSXOF\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
MSI (s) (00:C8) [09:35:55:300]: User policy value 'DisableRollback' is 0
MSI (s) (00:C8) [09:35:55:300]: Machine policy value 'DisableRollback' is 0
Action ended 9:35:55: InstallFinalize. Return value 3.

check the url to fix the issue

http://www.symantec.com/business/support/index?page=content&id=TECH96534&locale=en_US

http://www.symantec.com/business/support/index?page=content&id=TECH122691&locale=en_US

Hi Rafeeq

     As you mention.

I can't found this one....

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

I just has only.....

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\Application Data

Should I change value to....

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Thank you.

Yes; change it

remove liveupdate 

install liveupdate

then run the install.

Hi Rafeeq

  I try follow your step but problem has still occur.

Please advise.

frm the install log search for return value 3

post 20 lines below and above of that.

if you are installing on win7 or vista; make sure you have disabled UAC.

run the install as admin

remove liveupdate, remove all LU folders

install LU from CD1

then run the setup from SEP folder, lets see if it gets installed as unmanged. then we wil make it managed.

Hi Rafeeq

    I've install LU from CD1 and then install SEP from CD1 but it show error message about Live update work inprogress so I kill process LU and try to install SEP from CD1 again.

   No luck, Problem has occur again install sill rollback

Please advise.

Hi,

Open the registry and navigate to 

lets try this

install 3.4 LU frm here

ftp://ftp.symantec.com/public/english_us_canada/liveupdate/

install it first and then sep.

make sure the lang settings of the machine is in english.

LiveUpdate 3.4 (and 3.5) are for *Norton* (consumer) products only, and are not supported for use with SEP.  Do not install anything higher than 3.3.

Hello,

Symantec Endpoint Protection RU5 is a old version. So, Install SEP RU5?

Try installing the Latest version on the machine i.e; SEP 11.0.6300

Hi Mithun Sanghavi

   Due my SEPM is RU5 so I'm not sure SEPM RU5 can manage SEP RU6, but I'll try to install SEP RU6 on this issue.

I'll update status later, thank you for your idea.

any one have any idea, please tell me.

Thank you all of you.

it wil manage...you can install it. did you try 3.4 ..this worked many a times for me, once installed , I would remove 3.4 and install 3.3 again..

  I've try LU3.4 already but unfortunately this solution not work for my PC.

Progress install still rollback.

Thank you.

 Hi Mithun Sanghavi

     I've try to install SEP RU6 on my PC but problem still occur.

installation still rollback.

The "problem" with an LUCHECK 206 error is that there's seemingly an endless number of reasons for it to happen.

As such, I'd recommend opening a case with Support...we're going to need to gather logs and begin some logical troubleshooting to narrow down the scope of the issue.

Hello,

I agree with Chris.

LiveUpdate 3.4 (and 3.5) are for *Norton* (consumer) products only, and are not supported for use with SEP.  Do not install anything higher than 3.3.

It has been reminded again and again... Please Do not Recommend Symantec Endpoint Protection users to use Liveupdate 3.4 as it is not Supported.