Endpoint Protection

Cannot install SEP with attached error. Please advise if can fix the problem following Microsoft KB at http://support.microsoft.com/kb/872903 ?

OS:Microsoft Windows Server 2008 Standard.
SEP:12.1.2015.2015

Do you have sufficient rights to install to D: ? Is the install running with admin rights?

Confirm Administrators, SYSTEM, and CREATOR OWNER are set to Full Control

You can post the SEP_INST.log file as well for review.

In the Microsoft KB, it only needs to add SYSTEM account with FULL permission. I want to know if we can only grant SYSTEM account full access.

Test it and see

The Symantec KBA references the others:

http://www.symantec.com/docs/TECH179662

Although it would appear to apply more to xp/2000

Hi,

This is the result of insufficient NTFS permissions on the target computer. The most common cause is a lack of required permissions on the C:\Program Files folder. Perform the following steps to ensure that Administrators, SYSTEM and CREATOR OWNER have Full Control of the Program Files directory:

Reference TECH179662

Regards

Ajin

In most cases D drive will not have necessary permission.Right click on C drive and check what permission it has you can copy those to D as well. You can give System account Full access, no issues with that.

When you run the setup msiexec.exe will run with your account and the System account. You can verify this in the taskmanager Just make sure that they enough permisson. If permission is not inherited from root drive , check the option replace permission for this folder and all the sub folder . Support has a tool called Testsec when run it will give you the necessary permission and whats missing for the install.

When you try to install the program, navigate to this folder: Windows Vista & 7: ​C:\ProgramData\Microsoft\Windows\Start Menu Windows XP: C:\Documents and Settings\All Users\App Data\Microsoft\Windows\Start Menu Right-click the folder, and then click Properties On the property window, click Security tab Click Edit and then click Add Type Everyone in the box and click OK Then check the Full control check box Click on Apply and then click OK or try this, http://www.symantec.com/docs/TECH179662