Endpoint Protection

I am trying to install SEP mr4 on 64Bit windows xp.
But LuSetup Getting error.

when the error pops up
do not click on okay
open cd1
run lusetup.exe ,
once lusetup is complete
click on okay
the setup should continue.
http://service1.symantec.com/support/ent-security.nsf/docid/2008102423280648
if the above does not work, install the latest version MU5
download it from here
htttps://fileconnect.symantec.com

install liveupdate first and then run the setup

This error is coming while installation "crete install cache".

i will check with MU5.

Hi All,

You're not alone, I'm having problem in installing the SEP 11 MR5 64 bit client package on my 64 bit workstation too.

so I also wondering how could this be happens ?

Delete and of the below folders if present.
C:\Program Files\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
and these registry entries also delete

HKLM\SOFTWARE|Symantec
HKCU\SOFTWARE|Symantec

Then try to install SEP

Same error message coming

OK, here it is what I've done to make the installation happens:

# Open the Windows Registry editor (regedit.exe) browse to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
# Verify the following Reg Multi String value PendingFileRenameOperations exists under this key.
Note: If you do not find the PendingFileRenameOperations value in the location above, this error message can be generated if there are pending changes in:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSetXXX\Control\SessionManager\PendingFileRenameOperations

# If HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired exists, right-click on the RebootRequired registry key and choose Export.
# Provide a different file name than in step 4 for the exported registry key and click Save
# Delete RebootRequired sub-key

(delete the value after double clicking on the "PendingFileRenameOperations" string value), no need to restart the client just perform another push install from the server.

but how to automate this process in more than 10 clients ? sounds ridiculous if i have to send email for every affected users or even call them one by one to use regedit ?

Delete all symantec folders install liveupdate first (lusetup.exe ) then install SEP.

Do you cleared the content of user temp and windows temp before installing?
If no try it..

follow this document 

How to Troubleshoot a failed Windows LiveUpdate installation

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008080509424648

solution given by symantec

1. Deleted symantec folders from programs files and application data folder.
2. Deleted registry entry keys releated to symantec.
3. Modify the following registry setting

HKEY_USERS\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\USR SHELL FOLDER\

Hi Ajeet,

your steps seems to be working solution :-) thanks man.

However, how to perform those steps in multiple workstation more than 10 instances ?