I have a problem with the installation of symantec endpoint protection on one of the computers in the company. In the log, it seems that windows installer sucessfully has installed SEP.

I have removed KB2781197 and disabled windows defender in windows 8.

I have also checked the PendingFileRenameOperations, which is not existing.

It has been installed on the computer but I wanted to reinstall the program.

The installation runs, untill gathering information shows up, just to disappear - PLEASE Help !

Hi,

Could you please provide SEP and Os version ?

Also shared SEP.INST Logs.

windows 8

sep 12.1.2015

Please look this thread

https://www-secure.symantec.com/connect/forums/install-sep-1212-sbe-windows-8-fails

Share sep_inst.log from %temp%

Try these steps

Delete the Symantec registry key folder from 

HKLM\Software\Symantec

run the install if that does not work post the SIS_inst.log 

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

http://www.symantec.com/business/support/index?page=content&id=TECH164067

Hello,

I would appreciate if you could please upload us the sep_inst.log from %temp%

Secondly, could you try installing the SEP 12.1.3001 with UAC disabled on the client machine.

Check this Article:

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO80805

Hope that helps!!

I tried, but this page complained about firewall

I have attached it, get error code 3010

Attachment(s)

LPSEP.txt   2.58 MB 1 version

Hi,

Thank you for posting in Symantec community.

I would be glad to answe your query.

Reference: Troubleshooting for failed install of SEP 12.1 RU2 client on Windows 8 (Win8)

http://www.symantec.com/docs/TECH206760

As you mentioned it was already installed it might be possible it was not removed 100%.

Run the cleanwipe tool and then try to install it again.

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

If suggested steps didn't work then try to install the latest version of SEP (SEP 12.1 RU3).

You might be aware SEP 12.1 RU3 has a following fix.

After applying Microsoft update KB2781197 to a Windows 8 computer, the Symantec Endpoint Protection client installer fails

Fix ID: 3123310

Symptom: The following lines are from the SEP_INST.log generated from a failed installation attempt:

(SERVER) MSI (s) (04:18) [08:56:49:093]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={3771A34D-2132-48EA-A486-D62ECDF9D553};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
(SERVER) MSI (s) (04:5C) [08:56:49:250]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6B0.tmp, Entrypoint: ShowServiceProgress
(UNKNOWN) ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
(UNKNOWN) ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
(UNKNOWN) ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
(UNKNOWN) ScriptGen: ShowServiceProgress() script execution failed.
(UNKNOWN) ScriptGen: ShowServiceProgress() reset script failure event.
(UNKNOWN) ScriptGen: ShowServiceProgress() is returning an error
(UNKNOWN) CustomAction ShowServiceProgress returned actual error code 1603

Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows Defender when Symantec Endpoint Protection registers with WSC

Reference: New fixes and features in Symantec Endpoint Protection 12.1.3

http://www.symantec.com/docs/TECH206828

where can i get the clean wipe tool?

You need to contact support and request the download link and credentials.

Latest Cleanwipe version is 12.1 RU3.

Article on it here with link to support by Chetan Sevade

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

Can you post the SIS_inst.log?

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

http://www.symantec.com/business/support/index?page=content&id=TECH164067

Easiest way can be to log a web case.

Support team will send you required credentials to download the tool.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Hello,

For this Latest version of CleanWipe 12.1.3001.165_RU3, I would recommend you to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Look for KB2856373, it's a new Defender patch. We just got some patch updates and it killed our SEP installs just like KB2781197 did.