Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

SEP installs on all Win7 64Bit PC but fails on one?! (I have searched!!)

Created: 12 Sep 2012 • Updated: 13 Sep 2012 | 17 comments
This issue has been solved. See solution.

Hi All,

I will try and be as concise as possible, I have searched the forum for the last hour but could not find a solution.

I am testing Endpoint Protection for Small Business, I have the SEP Manager installed on my XP PC, I have successfully remotley installed SEP Client onto 1 Win7 32Bit PC, 1 Win7 64Bit, . I tried to install on a second Win7 64Bit PC but it fails?

The install seems to go ok and NO error messages appear, the SEP Manager correctly states that there are 4 Endpoints which is correct BUT the SECOND Win7 64Bit PC says the following-

  • In the CLIENT view in the SEP manager the PC health state is 'Offline'
  • It says clinet needs a 'RE-START', i have restarted the PC several times but it does not fix the problem
  • There is no SEP shield icon on th eeffected PC's taskbar
  • There are no visual warnings or errors on the effected PC

Can anybody suggest a solution, the only difference is the Win7 64Bit that has SEP installed is a Dell laptop and th ePC it wont install on is a Dell tower PC

Thanks for any help

Cheers

 

 

 

Comments 17 CommentsJump to latest comment

iainb's picture

hi,

sorry to sound an idiot how do i give you the log for the machine it didnt install on?

 

thanks

Ashish-Sharma's picture

Hi,

Have you try on not Install SEP Client on Machine ?

Thanks In Advance

Ashish Sharma

 

 

iainb's picture

Hi

I did have a look to try and find SEP.EXE to MANUALLY install on the client but could not find it anywhere?

Can you manually install?

 

Thanks

iainb's picture

hi,

when i did the remote install in the CLIENT DEPLOYMENT WIZARD i selected..

1 - NEW PACKAGE DEPLOYMENT

2 - INSTALL PACKAGE "Windows - SEP version 12.1.1101.401" it says this selection includes 32bit & 64bit

 

 

Ashish-Sharma's picture

hi,

you can install 64 bit client on 64 bit OS.

In the Installation package under Admin --> tab ( in SEPM) you can find the install package for 32 bit and 64 bit, use this link to create a package and install

http://www.symantec.com/business/support/index?page=content&id=HOWTO59431

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
iainb's picture

hi,

 

i am creating the .exe for manual install.

 

i will pos tback with results!

thanks

 

Chetan Savade's picture

Hi,

Please mention which SEP version you are trying to install?

Try to install liveupdate setup first then run setup.exe.

 

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

iainb's picture

hi guys

 

it worked, i manually created the 64bit .exe , copied it to the client pc ran it and it installed and updated fine, it also now shows up in the SEP manager.

it is version 12

cheers

Ashish-Sharma's picture

hI,

If your issue resolved please don't forgot mark as solution.

 

Thanks In Advance

Ashish Sharma

 

 

iainb's picture

hi

 

just one more question...

 

i have noticed a GREEN circle appears on the yellow shield in the taskbar, what does the green circle mean?

 

cheers

Chetan Savade's picture

Hi,

Screenshot is attached to the reference.

Reference: http://www.symantec.com/docs/TECH106347

Check this article as well: http://www.symantec.com/docs/TECH106286

I hope it helps.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

hi,

it's means your SEP client updated latest defination and connected SEPM console

Thanks In Advance

Ashish Sharma

 

 

iainb's picture

thanks you all for the replies, fantastic support.

going to trail it for another week then order!

 

cheers smiley