Endpoint Protection

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  • 1.  SEP Issue

    Posted Nov 30, 2013 01:37 AM

    Hi Team,


    Some problem in our SEPM, Sometime before Migrate Windows vista to windows 7.


    We are working on SEP 11.0.7000.975 version.


    After Migration I have received some of Problem.


    1)    SEP Client are Updated but In SEPM console showing out of date.


    2)    Some of client is showing duplicate entry in SEPM console.


    Kindly provide some guide.
     



  • 2.  RE: SEP Issue
    Best Answer

    Posted Nov 30, 2013 01:43 AM

    That issue for clone image system

    The following steps must be performed on each client which has a duplicate hardware ID.

    1. Stop the Symantec Management Client (SMC) service. This can by accomplished by clicking Start > Run and entering the command: smc -stop
    2. Delete %ProgramFiles%\Common Files\Symantec Shared\HWID\sephwid.xml
    3. Open the registry and navigate to HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
    4. Edit the HardwareID value data to be blank
    5. Start the Symantec Management Client (SMC). This can by accomplished by clicking Start > Run and entering the command: smc -start

    When the client next communicates with the SEPM, it will generate unique HardwareID's and sephwid.xml's

     

    Infuture you will be create any image follow below articles

    Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image

     

    Article:TECH102815 | Created: 2007-01-05 | Updated: 2012-06-08 | Article URL http://www.symantec.com/docs/TECH96808

     



  • 3.  RE: SEP Issue

    Broadcom Employee
    Posted Nov 30, 2013 01:51 AM

    are the machine imaged with SEP client?

     



  • 4.  RE: SEP Issue

    Posted Nov 30, 2013 02:25 AM

    are the machine imaged with SEP client?

    Yes ,We are using Image OS.



  • 5.  RE: SEP Issue

    Posted Nov 30, 2013 02:31 AM

    Hi Taps,

    You can try below process from some system

     

    The following steps must be performed on each client which has a duplicate hardware ID.

    1. Stop the Symantec Management Client (SMC) service. This can by accomplished by clicking Start > Run and entering the command: smc -stop
    2. Delete %ProgramFiles%\Common Files\Symantec Shared\HWID\sephwid.xml
    3. Open the registry and navigate to HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
    4. Edit the HardwareID value data to be blank
    5. Start the Symantec Management Client (SMC). This can by accomplished by clicking Start > Run and entering the command: smc -start

    When the client next communicates with the SEPM, it will generate unique HardwareID's and sephwid.xml's



  • 6.  RE: SEP Issue

    Posted Nov 30, 2013 03:02 AM

    Thanks James

    I will check above steps and update you.



  • 7.  RE: SEP Issue

    Posted Nov 30, 2013 03:19 AM

    Hello

    first you can remove the duplicate entry manually.

    for non reflecting client replace the sylink file

    Https://www-secure.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm
     
     
     


  • 8.  RE: SEP Issue

    Posted Nov 30, 2013 04:28 AM

    Check this document

    Image Installation System Problem

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem



  • 9.  RE: SEP Issue

    Posted Nov 30, 2013 05:57 AM

    While preparing the image for deployment, please keep below article in mind

    Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image



  • 10.  RE: SEP Issue

    Posted Nov 30, 2013 10:03 AM

    Hi, 

    Please follow TECH163349 article.

    Regards

    Ajin



  • 11.  RE: SEP Issue

    Posted Dec 03, 2013 11:04 PM
    Do you need more help here?


  • 12.  RE: SEP Issue

    Posted Dec 05, 2013 11:09 AM
    Hello
    Your issue is resolve or still pending. Kindly mark it solution if the issue is close.
    Thanks
    Sumit G.