64 bit. No idea what version because it's through my Univeristy's IT, probably 12.x. SEP_INST log attached.
It's windows 8 OS ?
If yes try this articles and check
This problem is fixed in Symantec Endpoint Protection 12.1 Release Update 3 (12.1 RU3). For information on how to obtain the latest build of Symantec Endpoint Protection, read ‘Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control’
If it is not immediately possible to upgrade, you can work around this problem using one of the following:
Yes. WIndows 8.1. Thanks!
I'm not sure I can update to RU3 because I have to access the setup file from my university's IT website and there's no serial #, etc. I'll have to check with IT on Monday. I already tried the other two solutions, which don't seem to work. Windows update doesn't list KB2781197 in the installed updates for me. Maybe because the computer is too new?
can you also please update the SIS_inst.log please..
If it is Windows 8.1, the first supported SEP version is RU4
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You have try install SEP 12.1.2.This version are not supported windows 8.1.
SEP 12.1.4 are first version which are supported windows 8.1 and windows server 2012 R2.
Some good articles related SEP 12.1.4
Your ProductVersion=12.1.2015.2015 and it not be support to Window 8.1.
System Requirements for Symantec Endpoint Protection, Enterprise and Small Business Editions, and Network Access Control 12.1.4
You can download the 12.1.4 client setup from File Connect and install on the Window 8.1 System
Please install the latest version SEP 12.1.4 on Windows 8.1 which is the supported