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SEP Management Console updates but it does not update one server

Created: 18 Jun 2014 | 7 comments

I am administrating SEP for a client base of 200.

The SEP Management console (Version 12.1) is fully up to date with the latest AV Definitions.

Recently, one of the servers (DCs) never update and it always requires a manual install of the defintions and a reboot, but the downtime gets frustrating for the client.

Any suggestions as to why the server does not receive the update and how i can ensure the server updates every time.

Operating Systems:

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James007's picture

What Exact SEPM version are you using ?

SEP 12.1 RU2 is the first version to support WIndows 8.

James007's picture

Does sep client showing green dot ?

Troubleshooting communication problems between the management server and the client

Article:HOWTO80740 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO80740

Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager

Article:TECH102682 | Created: 2007-01-17 | Updated: 2013-01-02 | Article URL http://www.symantec.com/docs/TECH102682

Troubleshooting Client Communication with SEPM

Article:TECH95789 | Created: 2009-01-26 | Updated: 2012-01-03 | Article URL http://www.symantec.com/docs/TECH95789
consoleadmin's picture

Your client is online and connected with SEPM?

Port 8014 is open bi-direction?

Thanks.

Mitch2014Business's picture

Yes, client is online and connected.

The correct ports are open.

Communication with the management server and the client/server itself is a good, strong connection,

 

It appears to be an issue with the scheduled scan, its as if it does not run????

James007's picture

See below articles and check settings

How to schedule a scan from the Symantec Endpoint Protection Manager console

Article:TECH106249  | Created: 2008-01-14  | Updated: 2010-01-17  | Article URL http://www.symantec.com/docs/TECH106249

How to Schedule Scan on Symantec Endpoint Protection Managed and UnManaged Clients

Article:TECH179307  | Created: 2012-01-19  | Updated: 2012-07-28  | Article URL http://www.symantec.com/docs/TECH179307
raju123's picture

Enable sylink debugging and post the sylink log.