Video Screencast Help

SEP manager:

Created: 01 Feb 2008 • Updated: 21 May 2010 | 3 comments
I can't find anything about this problem I am having.
windows 2000 server machine.
symantec endpoint protection manager service stops.
in the application event log:

event id 4096: The Java Virtual Machine has exited with a code of -1, the service is being stopped.


in the system event log:

source: w3svc

event id: 36

The server failed to load application '/LM/W3SVC/1/ROOT/secars'. The error was 'Class not registered'.


in scm-server-0.log:

Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Server Error, URL: http://localhost/secars/secars.dll?action=34


Comments 3 CommentsJump to latest comment

GrahamA's picture

500 http codes can be a symptom of the IIS config or permissions being incorrect. One possible solution can be to follow the steps below:

Enable the user account :




Those accounts must be active.

Also, if you open a local web browser and go to the URL http://localhost/reporting, can you connect ok? Do you get prompted for login credentials?

GrahamA Product Management, Symantec Security Solutions

JoshN's picture
both user accounts are enabled and i can view the website.
JoshN's picture
nevermind got it fixed.
reinstalled iis. also just for the heck of it i installed sepm on the console instead of through remote desktop, works now.