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SEP Manager Java Remote Console...Application Error: Unable to launch the application

  • 1.  SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 10:52 AM
    Running SEP version 11.0.5002.333. I am not having ANY luck getting the Manager Console to launch in Windows 7. And I am also having sporadic issues with Windows XP getting it to launch as well. I have uninstalled ALL Java versions and installed Java 6u14. Still no luck. Any help is appreciated. I am beginning to dislike Java more and more. There are just too many versions and none seem to play well together. One Java for all and all for one Java. I have already read this TID, it didn't help me either:
    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/1163a0704a5fa7b46525763b00711511?OpenDocument



  • 2.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 11:01 AM
    Run-as Admin-
    Right click on the Icon - run as Administrator - then try logging in..


  • 3.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 11:03 AM

      Have you installed the SEPM on the Windows 7 machine  or is the SEPM on a different machine and you are trying to remotely  login /




  • 4.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 11:05 AM
    Whenit throws the error,  please click on details and post the info here .. It could happen due to Java cache too.. Lts see what we have got here...


  • 5.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 02:38 PM
    I don't have the icon. i get the application error after entering http://<servername>:9090 and clicking the link.


  • 6.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 02:41 PM
    i am trying to launch the SEPm from http://<servername>:9090 and clicking the link. And if I get the desktop icon it throws an error.


  • 7.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 02:42 PM
     add http://<servername>:9090 to trusted websites in IE.


  • 8.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 26, 2010 03:10 PM
    <?xml version="1.0" encoding="UTF-8"?>
    <jnlp spec="1.0+" codebase="http://<servername>:9090/" href="/servlet/JnlpServlet">
                    <information>
                                    <title>Symantec Endpoint Protection Mgr</title>
                                    <vendor>Symantec Corporation</vendor>
                                    <homepage href="../Symantec.html"/>
                                    <description>Symantec Endpoint Protection Manager</description>
                                    <icon href="/clientpkg/icon.gif"/>
                    <shortcut online="true">
                    <desktop/>
                    <menu submenu="Symantec Endpoint Protection Manager"/>
                     </shortcut>
                    </information>
     
                    <security>
                                    <all-permissions/>
                    </security>
     
                    <resources>
                                    <j2se version="1.6+" initial-heap-size="512m" max-heap-size="1024m" java-vm-args="-XX:MinHeapFreeRatio=40 -XX:MaxHeapFreeRatio=70"/>
                                    <jar href="clientpkg/scm-ui.jar"/>
                                    <jar href="clientpkg/scm-ui-res.jar"/>
                                    <jar href="clientpkg/scm-common.jar"/>
                                    <jar href="clientpkg/scm-common-res.jar"/>
                                    <jar href="clientpkg/ext/xercesImpl.jar"/>
                                    <jar href="clientpkg/ext/xml-apis.jar"/>
                                    <jar href="clientpkg/ext/alloy.jar"/>
                                    <jar href="clientpkg/ext/jdic.jar"/>
                                    <jar href="clientpkg/ext/jdic_native_applet.jar"/>
                                    <extension name="SCMUI Sun JARs" href="/servlet/SunJnlpServlet"/>
                    </resources>
                    <resources os="Windows">
                                    <nativelib href="clientpkg/ext/windows/x86/jdic_native.jar"/>
                    </resources>
                    <application-desc main-class="com.sygate.scm.console.ConsoleMain">
                    <argument>scm.console.log=true</argument>
                    <argument>scm.server=<servername></argument>
                    <argument>scm.server.port=8443</argument>
                    <argument>scm.iis.http.port=80</argument>
                    </application-desc>
    </jnlp>


    BadFieldException[ Cache must be enabled for nativelib or installer-desc support,http://<servername>:9090/clientpkg/ext/windows/x86/jdic_native.jar]
                    at com.sun.javaws.jnl.XMLFormat.handleResourceElement(Unknown Source)
                    at com.sun.javaws.jnl.XMLFormat.access$800(Unknown Source)
                    at com.sun.javaws.jnl.XMLFormat$2$1.visitElement(Unknown Source)
                    at com.sun.javaws.jnl.XMLUtils.visitChildrenElements(Unknown Source)
                    at com.sun.javaws.jnl.XMLFormat$2.visitElement(Unknown Source)
                    at com.sun.javaws.jnl.XMLUtils.visitElements(Unknown Source)
                    at com.sun.javaws.jnl.XMLFormat.buildResourcesDesc(Unknown Source)
                    at com.sun.javaws.jnl.XMLFormat.parse(Unknown Source)
                    at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
                    at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
                    at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
                    at com.sun.javaws.Main.launchApp(Unknown Source)
                    at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
                    at com.sun.javaws.Main$1.run(Unknown Source)
                    at java.lang.Thread.run(Unknown Source)


  • 9.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application
    Best Answer

    Posted Jan 26, 2010 03:13 PM
     Go to start - Control Panel -
    Java
    - open java control panel
    - general tab
    - temporary internet files > settings
    - tick temporary files on my computer
    - click ok
    - apply


  • 10.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 27, 2010 07:10 AM
    Thanks. Yes, checking the box to keep temporary files fixed the problem on the XP computer.But I still have a probelm with any Win 7 computer.  I can access the SEPM Remote Console Login page on a Windows 7 PC via http://<servername>:9090 and clicking the link. However, it does not create the desktop icon. Any ideas on that?


  • 11.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 27, 2010 07:41 AM
     After you click on the link does it install the SEP console on the system ?


  • 12.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 27, 2010 12:42 PM
    It does show SEP Manager in "Programs and Features". I uninstalled it and then when I click on the server link it reinstalls SEPM but it gives me a message "Unable to create desktop link" or something to that affect. Also, the reports don't seem to run. We get a script error message.


  • 13.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 27, 2010 12:45 PM
     Does it come up under start - programs ? 
    If yes then you can create a desktop shortcut from there..

    Or else ca you tell us whats the exact error message it throws.


  • 14.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 28, 2010 07:16 AM

    It does not create a Start Menu Programs item or a Desktop item. The exact message is: "Unable to create shortcut for Symantec Endpoint Protection Manager"



  • 15.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Jan 28, 2010 07:20 AM
    Turn Offf UAC (User access Control ) and try installing again.
    Make sure you are logged in as an administrator. 


  • 16.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Feb 09, 2010 01:38 PM
    We did turn off UAC and the user is an admin. Still does not create a program group or a desktop icon.


  • 17.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Feb 09, 2010 01:43 PM
     Make sure you are logged in as admin. Right click on IE and run-as-admin then download the java remote console.


  • 18.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Feb 15, 2010 02:21 PM
    The user is an admin. What do you mean right click IE and run as admin? The user IS AN ADMIN.


  • 19.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Feb 15, 2010 02:39 PM
     In IE - tools- Internet Options - Security -Custom Level change it to medium -click Reset - OK. thenClose the browser and try to download again.
    It looks your Internet Explorer security is blocking this install.


  • 20.  RE: SEP Manager Java Remote Console...Application Error: Unable to launch the application

    Posted Feb 19, 2010 03:21 PM
    The Internet security level was set to Medium (default) that is the lowest setting. The other two settings are Medium-High or High. We set the Local intranet security setting to Low. We still are unable to create the shortcut on the desktop or the Start Menu. We also verified that User Account Control was set to Never notify and the user is an admin.