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SEP Manager not showing client scans

Created: 12 Dec 2012 | 5 comments

I am having issues with the SEP Manager database not properly reflecting that clients have successfully run their scheduled scans.  This occurs for 100% of the machines I manage, which is 78.  I have checked the machines and they all say that their scans have completed, but in the Manager it says the last scans were months ago.  Not quite sure where to go from here.  Currently running SEP 11.0.5002.333

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Rafeeq's picture

are the clients reporting to the manager, do u see the green dot on them?

you are running a very old version. should be a defect which is now corrected.

Symantec Endpoint Protection Manager Scan log status is not updated
Fix ID: 
2778391
Symptom: The scan status of the Scan log doesn't get updated when an administrator-defined scheduled scan is suspended and then completed.
Solution: Fixed by adding the suspended event into a list of known events that the management server will process.

http://www.symantec.com/business/support/index?pag...

Ashish-Sharma's picture

Hi,

It's known issue..

Try to upgarde your SEP 11.0.5002.333 to latest 11.07 RU7 MP3 or SEP 12.2

http://www.symantec.com/connect/articles/supported-upgrade-paths-symantec-endpoint-protection-121

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

You are running an older verison of SEP 11.0.5002.

It is always recommended to ensure you are running the Latest verion of Symantec Endpoint Protection on your machines.

Check this Article:

About Maintaining Consistency of Software Versions throughout a SEP 11 Organization

http://www.symantec.com/business/support/index?page=content&id=TECH131660

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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