Endpoint Protection

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  • 1.  SEP Manager Remote Console Won't Load Home/Monitors/Reports Tabs

    Posted Oct 24, 2011 12:40 PM

    Symantec Endpoint Protection Manager 12.1.671.4971 will not load the Home, Monitors or Reports tabs on my XP Pro SP3 system. The loading animation just runs indefinitely whenever I click on those tabs, but it will load the Policies, Clients and Admin tabs just fine.

    I currently have Java 1.6 updates 7, 24 and 29 installed, as well as 1.5u15. The app runs fine on my Windows 7 box, as well as another XP system on the network. This system was previously running Endpoint Protection 11.x and was just upgraded to 12.x, which appears to be working fine. I don't believe that the remote console was previously installed at all. What could keep it from running on this system?



  • 2.  RE: SEP Manager Remote Console Won't Load Home/Monitors/Reports Tabs
    Best Answer

    Posted Oct 24, 2011 01:31 PM

    Install java 1.6 update 7 and see if SEP is working fine.

    http://www.symantec.com/docs/TECH102328

    Also how many clients do you have on this SEPM ? if its more than 10 then you need to change the communication settings to Pull mode and heartbeat as 15 mins.



  • 3.  RE: SEP Manager Remote Console Won't Load Home/Monitors/Reports Tabs

    Posted Oct 24, 2011 02:47 PM

    As mentioned in the original post, I already have 1.6u7 installed. There are approximately 50 clients. Where do I change the settings you mentioned?



  • 4.  RE: SEP Manager Remote Console Won't Load Home/Monitors/Reports Tabs

    Posted Oct 24, 2011 03:27 PM

    Changing the mode and heartbeat appears to have fixed the problem.



  • 5.  RE: SEP Manager Remote Console Won't Load Home/Monitors/Reports Tabs

    Posted Oct 31, 2011 12:48 PM

    When is Symatec going to update this so we the customer do not have to rely on an old outdated version of Java. How secure can this be?