Endpoint Protection Small Business Edition

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  • 1.  SEP Manager SBE 12 License, double entry, how to delete?

    Posted Aug 31, 2011 07:32 AM

    I have a SEP SBE 12.1 Manager installation with a license key activated for 5 Users.

     

    The manager keeps stating its over-deployed but the manager just shows 5 clients.

    From the Managers Home Page I can see the deployed clients who are licensed and it shows 6 clients.
    One client has a double entry, it looks like it was activated once during installation cause the Last Scan date is the I installed them.

     

    My question is how do i clear this entry, or reconnect all clients?



  • 2.  RE: SEP Manager SBE 12 License, double entry, how to delete?

    Posted Aug 31, 2011 02:24 PM

    right click and delete the duplicate entry.



  • 3.  RE: SEP Manager SBE 12 License, double entry, how to delete?

    Posted Sep 01, 2011 03:29 AM

    Thats the problem, in the computer view, it only shows 5 correct working clients.

    but when i look at the Licenses in Use from the Home page, it says 6clients.

     

    when i explore which six, there is a double entry!



  • 4.  RE: SEP Manager SBE 12 License, double entry, how to delete?

    Posted Sep 01, 2011 02:43 PM

    monitors

    logs

    computer status

    create a report, how many machies do u see? delete the duplicate entry 

    or 

    delete all the 5 clients, whoever is alive will connect to manager during the next heartbeat :) 



  • 5.  RE: SEP Manager SBE 12 License, double entry, how to delete?

    Posted Sep 14, 2011 03:49 PM

    Just delete all the clients on your SEPM so at the next heartbeat interval, the clients what ever on your network will communicate with your SEPM and it will create a entry under your clients tab.