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sep manager server all days freeze in the night

Created: 29 Jun 2010 | 6 comments

i am having some issues since i installed my server of SEP manager, alway in the night the server is freezing, crash, and the operating system dont respond, always i need restart the server in the morning

Operating system: Windows 2003 server Enterprise Edition SP2
Memory Ram: 6 gb

the database is SQL Server 2005

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VSK's picture

What version of  SEPM is installd? Upgrade to latest, if not  already. Also, check is the  Liveupdate  scheduled at that  time, when the  server  freezes?


ndavid11's picture

Symantec endpoint protection manager version 11.0.5002.333

what is the latest version ??? and where I can download ??? the updates are scheluded each 4 hours but in the day does nothing happend only in the night

ndavid11's picture

someone knows that i need to do, someone can help me to check my sql configuration ??? 

Thomas K's picture

What errors are showing up in the Windows Event logs during the time of the crash? Are you running backups or system scans at the time of the crash?

ndavid11's picture

I only receive this error :

This instance of SQL Server has been using a process ID of 1936 since 6/29/2010 7:18:21 AM (local) 6/29/2010 12:18:21 PM (UTC). This is an informational message only; no user action is required.

 I am running backups only one time by week in sunday and the server is crashing all days in the night, i dont have enable any scans

Thomas K's picture

I recommend collecting a "Full Dump" and opening a case with support. The engineers will be able to analyze the dump file and get to the root of the problem.

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