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SEP Manager Service stops after starting

Created: 19 Jun 2013 | 4 comments

I know I have read many posts about this issue, but none of the solutions have helped me.  I am posting the Catalina.out and scm-server-0.log

Catalina.out

[TraceMgr] Opening log file E:\Program Files\Symantec SEPM\tomcat/logs\ajaxswing.log
Has valid SAV license
Info>> No SNAC license file in E:\Program Files\Symantec SEPM\tomcat\etc\license
Utility>> emptyDir: Error, Can NOT delete -> E:\Program Files\Symantec SEPM\tomcat\temp\hsperfdata_CSSFTESTAV51$\3328
Utility>> emptyDir: Error, Can NOT delete -> E:\Program Files\Symantec SEPM\tomcat\temp\hsperfdata_CSSFTESTAV51$
java.lang.Exception: HTTP 400 Bad Request, URL: http://localhost:8014/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:630)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
java.lang.Exception: HTTP 400 Bad Request, URL: http://localhost:8014/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:630)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
 

SCM-SERVER-0.log

2013-06-19 14:27:52.769 SEVERE: ================== Server Environment ===================
2013-06-19 14:27:52.769 SEVERE: os.name = Windows Server 2008 R2
2013-06-19 14:27:52.769 SEVERE: os.version = 6.1
2013-06-19 14:27:52.769 SEVERE: os.arch = x86
2013-06-19 14:27:52.769 SEVERE: java.version = 1.6.0_24
2013-06-19 14:27:52.769 SEVERE: java.vendor = Sun Microsystems Inc.
2013-06-19 14:27:52.769 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-06-19 14:27:52.769 SEVERE: java.vm.version = 19.1-b02
2013-06-19 14:27:52.769 SEVERE: java.home = E:\Program Files\Symantec SEPM\jre
2013-06-19 14:27:52.769 SEVERE: catalina.home = E:\Program Files\Symantec SEPM\tomcat
2013-06-19 14:27:52.769 SEVERE: java.user = null
2013-06-19 14:27:52.769 SEVERE: user.language = en
2013-06-19 14:27:52.769 SEVERE: user.country = US
2013-06-19 14:27:52.769 SEVERE: scm.server.version = 11.0.7000.975
2013-06-19 14:27:52.816 INFO: Server startup
2013-06-19 14:27:52.909 INFO: Server side cache PERCETAGE_OF_TOTAL_MEMORY=0.3  PERCETAGE_OF_MEMORY_TO_REMOVE=0.2
2013-06-19 14:27:54.722 FINE: updProcessState: checking...
2013-06-19 14:27:54.737 FINE: updProcessState: The process status has been checked.
2013-06-19 14:27:54.737 FINE: updProcessState: checking...
2013-06-19 14:27:54.737 FINE: updProcessState: The process status has been checked.
2013-06-19 14:27:54.737 FINE: updProcessState: checking...
2013-06-19 14:27:54.753 FINE: updProcessState: The process status has been checked.
2013-06-19 14:27:55.675 INFO: use transport url:http://localhost:8014/secars/secars.dll
2013-06-19 14:27:55.675 SEVERE: ================== StartClientTransport ===================
2013-06-19 14:27:55.737 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 400 Bad Request, URL: http://localhost:8014/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:630)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
 

Any assistance would greatly be appreciated.  I don't want to reinstall if I don't have to.

Thanks,

Don

Operating Systems:

Comments 4 CommentsJump to latest comment

Rafeeq's picture

Check your IIS, do you see all the directories of SEPM? if not Do a repair of SEPM

can you check if default app pool is started or stopped?

your are 64bit os, can you check this document and trun it on?

http://support.microsoft.com/kb/894435

HTTP 400 - Bad Request communication error for Symantec Endpoint Protection Manager (SEPM) 11.x

DonR14's picture

Looks like it may have been the .NET 64 bit issue.  I ran through http://support.microsoft.com/kb/894435, restarted the server, and all services came back online.  Thanks!  Don

Mithun Sanghavi's picture

Hello,

Nice to hear that the issue has been resolved.

However in such cases, you could have Run setup of SEPM with REPAIR option (Control Panel Add or Remove Program Symantec Endpoint Protection Manager CHANGE > Repair)

  1. Run "Management Server Configuration Wizard" using same settings and the same password used to access SEPM Console.
  2. If steps 1 and 2 does not solve the issue, reinstall SEPM with the Disaster Recovery Procedure, using a new encryption password.
    http://www.symantec.com/docs/TECH102333
  3. OR Follow this Article: http://www.symantec.com/docs/TECH146866

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SameerU's picture

Hi

Please repair the SEPM

Regards