SEP MR5 and Window 7 Pro.
This issue has been solved. See solution.
palara
November 9th, 2009
I have recently bought a new laptop with window 7 pro 64 bit on it, I am in the military and they give us the SEP antivirus to install on personnal pc's. Well I have it on my vista computer and so I down loaded the new version from our web site. I unzipped it and started to install it, it goes fine and then it goes to rolling back action and stops installing. I have tried every thing I could think of. I never had a problem on my on my other computers. I need help....
turned off UAC, windows defender..
SEP rollback
Check the event viewer for any event id's related to the roll back of installation. Check for event ID 11708 and 1033 in Event logs. Download and install Live Update version 3.5 from this ftp site.
ftp://ftp.symantec.com/public/english_us_canada/li...
Once this is done then try the installation again and it sshould go through if the the present installation rolls back at the time when it tries to register the Live update
Thanks & Regards
Sandip C Sali
found those errors and went
found those errors and went to the FTP site to down load and run that exe file. comes up with "liveupdate has detected an unsupported platform and will exit"
Liveupdate 3.4
Can you try downloading and installing version 3.4 for Liveupdate and then let me know.
Thanks & Regards
Sandip C Sali
downloaded and installed 3.4
downloaded and installed 3.4 still does the roll back
still unable to install Live
still unable to install Live Update !!
if so try using compatibility wizard and use a previous windows XP or Vista to install
no i can install live update,
no i can install live update, its after i install the live update i then go to install SEP 11. and that starts and then goes into the roll back
Do u have/Had Norton on this
Do u have/Had Norton on this computer before if yes then first run Norton Removal tool once.
Since this is 64 bit are u installing SEP64 bit install?
Can u post the logs...
Celebrating 2 years as a community member....
I have recently bought a new
Information 11/9/2009 6:46:24 PM Automatic LiveUpdate Scheduler 101 (1)
Information 11/9/2009 6:46:24 PM Automatic LiveUpdate Scheduler 101 (1)
Information 11/9/2009 6:46:22 PM Automatic LiveUpdate Scheduler 101 (1)
Error 11/9/2009 6:37:36 PM Smcinst 0 None
Error 11/9/2009 6:37:31 PM Smcinst 0 None
Information 11/9/2009 6:37:27 PM RestartManager 10001 None
Information 11/9/2009 6:37:27 PM MsiInstaller 1035 None
Information 11/9/2009 6:37:27 PM MsiInstaller 11728 None
Information 11/9/2009 6:37:27 PM MsiInstaller 1042 None
Information 11/9/2009 6:37:25 PM RestartManager 10000 None
Information 11/9/2009 6:37:25 PM MsiInstaller 1040 None
Information 11/9/2009 6:36:35 PM Security-SPP 903 None
Information 11/9/2009 6:35:28 PM MsiInstaller 1033 None
Information 11/9/2009 6:35:28 PM MsiInstaller 11708 None
Information 11/9/2009 6:34:47 PM VSS 8224 None
Information 11/9/2009 6:34:26 PM MsiInstaller 1042 None
Information 11/9/2009 6:33:51 PM LoadPerf 1000 None
Information 11/9/2009 6:33:51 PM LoadPerf 1001 None
Information 11/9/2009 6:31:41 PM System Restore 8194 None
Information 11/9/2009 6:31:34 PM Security-SPP 902 None
Information 11/9/2009 6:31:34 PM Security-SPP 1003 None
Information 11/9/2009 6:31:34 PM Security-SPP 1066 None
Information 11/9/2009 6:31:29 PM SecurityCenter 1 None
Go to start -->Run type
Go to start -->Run type %temp%
Inside this folder SEP_inst.log file will be there
Attach that file here..
(No subject)
(No subject)
tried will not let me
tried will not let me
Edit your original post on
Edit your original post on the top ( you will see view and edit)
then on the bottom you will see a attachment option.
Celebrating 2 years as a community member....
Your Log Shows "LUCA:
Your Log Shows
"LUCA: C:\Users\HP\AppData\Local\Temp\AGLOITXY\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206"
Follow this doc. as it refers to same issue
http://service1.symantec.com/support/ent-security....
Try this as well
http://service1.symantec.com/support/ent-security....
Celebrating 2 years as a community member....
thank you that worked.
thank you that worked.
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