SEP no Proactive Threat Protection and Network Threat Protection
Created: 01 Nov 2012 | 10 comments
why for some reason suddenly some SEP clients have no Proactive Threat Protection and Network Threat Protection
only Virus and Spyware Protection available.
need to be reinstalled to have all that features and sometimes need 2 or 3 times to do that
is there anything that I can do to resolve this problem ?
SEP client using 12.1.1000.157 RU1
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HI,
How many system having problem ?
Check Client Package what feature do you have set ?
SEPM -> Client ->Package
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
NTP will be shown once system is restarted once. However PTP should be visible. can you check the exported package and verify if all the components are included.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
so far only happen after I deploy the whole system with the master image that I have
for sure I create that master image with SEP full features package
clients using win 7 pro 32bit
right now I just have that problem
I tried to reinstalled again, first got all that features
then when I left for a while, check again, the problem came back :(
now I will try to reinstall it again
thanks for prompt reply
@pete
how do I check the exported package so I can verify all the components ?
Configuring client installation package features
http://www.symantec.com/business/support/index?page=content&id=HOWTO55411#v8230954
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
is it an upgrade?
setupad.ini file will have the details of the installed modules.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hello,
Are you running SEP SBE 12.1 OR SEP 12.1?
I would suggest you disable the Auto-upgrade Feature and try the Deploying SEP package again.
Incase, if you are using SEP SBE 12.1 then I would suggest you to check these Articles:
Upgrading clients by using AutoUpgrade in Symantec Endpoint Protection Small Business Edition
http://www.symantec.com/docs/HOWTO81274
Disabling auto-upgrade in Symantec Endpoint Protection Small Business Edition 12.x so that you can revert clients to an earlier package
http://www.symantec.com/docs/TECH131543
Incase, if you are using SEP 12.1, then I would suggest you to remove the Autoupgrade package from each Groups / sub-groups and then Deploy SEP package again using Client Deployment Wizard.
Check these Articles:
Upgrading clients by using AutoUpgrade http://www.symantec.com/docs/HOWTO17911
Auto Upgrade for Individual Groups http://www.symantec.com/docs/TECH166317
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
How do I create and configure a custom Symantec Endpoint Protection installation package in version 12.1?
http://www.symantec.com/connect/articles/how-do-i-create-and-configure-custom-symantec-endpoint-protection-installation-package-vers
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
@ashish
I did that the same way you gave me the link
have no problem actually with my installation package
only the problem is client for some reason lose some features
HI,
Export New package as per artical and install one or two system..
Also add this package in SEP client group.
SEPM -> Client ->SEP Group ->Package
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
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