SEP not installing on Windows 7 Professional SP1 64bit
I use on all the computers in the company version 11.0 of SEP in a managed environment for years without any problem. All
workstations have Windows XP. Now I have a new laptop with Windows 7 prof. SP1 64bit and I cannot install the SEP client. I
searched Symantec communties in all directions but did not find any solution that would work.
sep_inst.log shows classical error:
Action 23:44:21: ShowServiceProgress. Writing registry keys and values
ShowServiceProgress: incrementing tick
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 23:44:22: InstallFinalize. Return value 3.
MSI (s) (A8:A8) [23:44:22:358]: User policy value 'DisableRollback' is 0
MSI (s) (A8:A8) [23:44:22:358]: Machine policy value 'DisableRollback' is 0
MSI (s) (A8:A8) [23:44:22:396]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1117306245,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (A8:A8) [23:44:22:396]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (A8:A8) [23:44:22:397]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (A8:A8) [23:44:22:397]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=,CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: )
Action 23:44:22: Rollback. Rolling back action:
Rollback: Executing install script via service
it seems I have the same manifestation as in https://www-secure.symantec.com/connect/forums/sep-12-install-fails-windows-7-pro-64bit but I installed the correct version, 64bit.
I've tried the following workarounds with no success:
1. cleaned all the files and install first live update and after that SEP
2. since only SEP 11 RU7 supports Win7 and this version cannot be found anymore , I tried with latest version from
fileconnect, <<Symantec_Endpoint_Protection_12.1.2_MP1_Win64-bit_Client_EN>> also tried with liveupdate first from
3. disabled UAC
4. checked registry for
HKEY_USERS.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming was already set.
5. run as administrator (even current user has administrator rights)
6. disabled windows firewall and windows defender
7. no PendingFileRenameOperations present in registry
8. combinations of the above.
I've tried more than 30 combinations and no luck! SEP does not want to install. On top of all these, now I have an entry in Start menu <<Symantec Endpoint Protection>> which contains only <<Symantec Endpoint Protection Help>> with link broken.
SEP is still not installed
Windows installation is a clean one, on a new PC.
Please help !