Endpoint Protection

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  • 1.  SEP not working on Windows 10

    Posted Mar 31, 2016 02:24 PM

    I have SEPM 12.1.6465.6200 running on Windows Server 2008 R2. I have exported a 64 bit client from SEPM and try to install the client on Windows 10 64 bit.

     

    The installation doesn't give an error. However, I am unable to see SEP installed in Notification area, Program Menu etc. In Program Files (x86) there is Symantec Endpoint Protection folder but it only has two sub-folders in it:

    1) Bin

    2) Scripts 

     

    Furthermore in Services there isn't any Symantec Endpoint Protection or Symantec Network Access Control services.

     

    What is wrong here? I know Symantec says SEP is compatiable with Windows 10 but i am having no luck. Is anyone sucessfully using SEP with Windows 10?

     

     



  • 2.  RE: SEP not working on Windows 10
    Best Answer

    Posted Mar 31, 2016 02:28 PM

    You need to get to SEP 12.1.6 MP4 as it fixes a known issue with SEP not installing on Windows 10:

    New fixes and component versions in Symantec Endpoint Protection 12.1.6 MP4

    SEP client does not install after applying Microsoft patch KB3140743

    FIX ID: 3919824

    Symptom: After applying the Microsoft patch Cumulative Update for Windows 10 Version 1511 (KB3140743), released March 1st, 2016, the Symantec Endpoint Protection client does not install, and then rolls back.

    Solution: Fixed the interaction with Windows Defender to ensure that the installer succeeds.

     



  • 3.  RE: SEP not working on Windows 10

    Trusted Advisor
    Posted Apr 08, 2016 03:54 AM

    Has SEP 12.1.6 MP4 solved this issue?

    If not, let us know with further details & logs (if any) and we'll be happy to help you.