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SEP outlook plugin log

Created: 31 Jan 2008 • Updated: 21 May 2010 | 6 comments
Ran into an issue a couple of days ago and hoping somebody here might have some info that would help.  Had a staffer email three other staffers a pdf email attachment.  All three recipients experienced the same thing.  They all saw some message about the Symantec email proxy deleting the email that went away quickly.  I looked in the risk logs, but saw nothing.  Nothing in the windows event logs either.  Is there some other place I can poke around in to see what happened and what was wrong with this particular message?

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BBoy's picture

If I am getting this correctly - you have attachment issues with Outlook after installing SEP?

If so:

ERROR: Outlook cannot open attachments.

CAUSE: Symantec's Antvirus Extension has been checked (loaded) upon Outlook loading.

RESOLUTION: Remove Symantec's Antivirus Extension (uncheck the check box) form:

Outlook 2007: Trust Center > Add-ins > Manage "Exchange Client Extensions" drop down > Go > Uncheck box

Outllok 2003/2000: Tools > Preferences > "Other" tab > Advanced options > Extensions > Uncheck box

SKlassen's picture
Not exactly.  All other attachments work just fine.  It was only this single incident, where the symantec email proxy (SEP Outlook plugin), took it upon itself to delete a message without logging why it did so anywhere I can find.  I don't want to disable the email component, only want to know where it is hiding the information for what it does.
BBoy's picture


Unfortunatelly, I am clueless on this one :(

SKlassen's picture
That makes two of us.  lol.
Not a problem, thanks for trying to help.
It was just a single message, so I'm not too worried right now.  I'll give this thread a few more days to stew and if nothing comes up, I'll create a support incident to see if they can tell me where this information is hidden.
Brettshar's picture
Believe there is an outlook patch (since MR1)
(cant remember where i downloaded from!!!)