Endpoint Protection

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  • 1.  SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 10:22 AM
    We are trying to perform an in-place upgrade from Windows 7 to Windows 10. We have SEP version 12.1.6318.6100 installed, which is supposed to support Windows 10, however it is still preventing the Windows upgrade.


  • 2.  RE: SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 10:24 AM

    SEP need to be removed first, upgrade to Win10, then re-install SEP. Preferably go to 12.1.6 MP4 since it fixes an install issue on 10.

    Best practices when upgrading your operating system with Symantec Endpoint Protection already installed

    Unable to install Endpoint Protection client on Windows 10 after applying MS KB3140743



  • 3.  RE: SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 02:41 PM

    Here is the error.  I thought that the version that we have supports the upgrade.  We are trying to do the Windows upgrade silently, and since we have an uninstall password set in SEP, we are unable to figure out a way to do a silent uninstall that doesn't prompt the user for a password.  Even if we run cleanwipe, we still get prompted.  Do you have any ideas for how we can automate this?

     

     

    sep.png



  • 4.  RE: SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 02:44 PM

    You'd need to remove the password requirement from within the SEPM policy first. I don't believe there is a way to pass it silently.



  • 5.  RE: SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 03:11 PM

    This can't be done any other way?  We don't want to have to remove the password from all of the clients, when just a small subset will be getting the in-place upgrade.  We don't know who will need to do it ahead of time, so it won't be trivial to just move these clients to a new group with no password.



  • 6.  RE: SEP preventing in place Windows 10 upgrade

    Posted Apr 20, 2016 03:18 PM

    I've not seen or heard of a way to pass the uninstall password silently.