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SEP Protection showing as not installed

Created: 07 Sep 2012 | 6 comments

Hi recently we have been  noticing in our organization that a few of our laptops are losing protection over time. Last week I had printed out a current user spreadsheet with full system info. Many of them showed as being "Not installed" for Antivirus Engine, Download Insight, SONAR, etc. Fast forward to today and many more that showed "Enabled" are now showing up as "Not Installed" and showing there are no protection technologies installed but SEP still has a green light in the tray. Has anyone run into this behavior before? Is this a program flaw? Laptops are Windows 7 64 bit Professional with UAC. Users have no admin rights. The other weird thing we have noticed is when an admin logs in the green changes to yellow and says the firewall driver is not installed.

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Chetan Savade's picture

Hi,

Could you please confirm SEPM version?

The problem is with SEPM reports or at actual clients?

There was an issue but it was with SEP RTM  (12.1.671.4971)

Clients shows "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

http://www.symantec.com/docs/TECH164677

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

aweldon's picture

Sorry no I am not, we are running SEPM 12.1.1101.4 RU1 MP1. The problem is on the clients themselves.

Chetan Savade's picture

Hi,

Can you get screenshot from any of the affected machine ?

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

.Brian's picture

Check this article:

http://www.symantec.com/business/support/index?page=content&id=TECH93564

And thread:

https://www-secure.symantec.com/connect/forums/windows-7-installed-sep-121after-installing-getting-no-symantec-protection-technologies-are-i

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

aweldon's picture

I will get a screeenshot and check the registry settings. Also will check the dcom settings. Any ideas as to why this is happening? These are fresh installs.