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SEP roll back in WIN 8

Created: 18 Apr 2013 • Updated: 25 Apr 2013 | 19 comments
jun82's picture
This issue has been solved. See solution.

Hi EveryOne,

Good day

Already OFF the windows defender, firewall, enable remote registry,

SEP 12.1.2

windows 8 32bit

issue is still roll back attached is the SEP _INST

Operating Systems:

Comments 19 CommentsJump to latest comment

W007's picture

Hello,

Missing SEP _INST logs

It's know issue

Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

Article:TECH203996 | Created: 2013-03-18 | Updated: 2013-03-18 | Article URL http://www.symantec.com/docs/TECH203996

Disable Windows Defender and remove KB2781197 and try the install again

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

.Brian's picture

If it is fully patched, disable Windows Defender and remove KB2781197 and try the install again. This is a known issue per this KB article:

http://www.symantec.com/docs/TECH203996

If this doesnt work than post SEP_INST.log file

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ambesh_444's picture

Hello,

This article states that SEP 12.1 RU2 will support Windows 8 (and Windows 2012).
http://www.symantec.com/business/support/index?pag...

To be automatically notified of a change in Symantec's support for SEP 12.1 on Windows 8, please subscribe to the following article:

About Windows 8 and Symantec Endpoint Protection 12.1
Article: TECH174348 
Article URL http://www.symantec.com/docs/TECH174348 

If your interested in Windows 8 support, sign up for the SEP 12 RU2 beta:

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

K33's picture

Hi Ambesh,

Have you read question ?It's already use sep 12.RU2 .

SEP 12.RU2 already release nov.2012 .

Ambesh_444's picture

Ohh, I am sorry to all.

K33  : Thank you very much for your reply K33

Symantec is aware of this problem and will update this document when a solution becomes available.

Until a solution is provided, you can work around this problem using one of the following:

  • Disable Windows Defender before installing the SEP client
  • Remove KB2781197 before installing the SEP client

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

K33's picture

Hi Jun82,

If above KB's are not work please  post SEP_INST.log

same thread you have raised https://www-secure.symantec.com/connect/forums/error-roll-back

Jwelina's picture

Hello,

Please follow the above comments. I Agreed with K33.

jun82's picture

Hi Everyone,

thank you for your reply, attached is SEP_inst. i always encounter this issue when installing in windos 8. 

AttachmentSize
SEP_INST.zip 171.69 KB
Rafeeq's picture

showing the same symptoms in the log. Follow these steps as fo now till a fix is applied.

Until a solution is provided, you can work around this problem using one of the following:

  • Disable Windows Defender before installing the SEP client
  • Remove KB2781197 before installing the SEP client

http://www.symantec.com/business/support/index?page=content&id=TECH203996

SOLUTION
W007's picture

hello,

First you run Clean wipe tool and after follow Kb's TECH203996

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Chetan Savade's picture

Hi,

Upon checking the logs it's showing same symptoms in the logs

You should always refer this article while installing SEP on windows 8 machine.

  • Disable Windows Defender before installing the SEP client
  • Remove KB2781197 before installing the SEP client

http://www.symantec.com/business/support/index?page=content&id=TECH203996

If not helped then need to log a case with Support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

consoleadmin's picture

Try the above steps as well as below one
Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259  |  Created: 2011-09-23  |  Updated: 2011-12-07  |  Article URL http://www.symantec.com/docs/TECH170259
 

Thanks.

ETH0's picture

Still occurs when installing 12.1.2_MP1.

W007's picture

Hello ETH0,

Can you post SEP _INST logs

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ETH0's picture

The workaround is still valid for 12.1.2_MP1, so I managed to install SEP after uninstalling KB2781197 and disabling Windows Defender. Do you still want me to post the SEP_INST logs?

W007's picture

Hello,

If your problem are solved so don't provide SEP_INST log.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

jun82's picture

i already resolve by Disable windows defender, windows firewall, User account control and enable and start remote registry and also delete KB2781197. perform restart after removing. then perform remote deploy.

thanks everyone :)

Joriz's picture

Same KB article TECH203996