are both of them logging in as FULL Admin?

i think limited admins and full admin can log in...using remote console..

Hi Rafeeq,

Both have used rdp to access the server and yes they are full admins. The console will not even launch for the second person.

we do have people who use SEPM with different account, i never noticed if they are accessing it simultaniously..can you let me the RAM on the box? and also when person1 is logged in can you check the CPU it is using...could be related to this

Semsvc.exe using approx 1GB of memory and slow Symantec Endpoint Protection Manager performance
Fix ID: 1827949
Symptom: Memory usage increases quickly over a short period of time. Symantec Endpoint Protection Manager will use approximately 1GB of memory.
Solution: The logic to handle multiple notifications from multiple administrators was changed.

I'd like to ask the Symantec execs and support straightforward question: are you folks going to care and support existing PGP customers on a standalone basis? When the migration is over why the licensing and support don't work as promised and advertized? Why do we need to spend time trying to figure out how to upgrade the software or register it at the symantec website? I've been PGP customer for the last 5 years and I NEVER has had such problems before or needed to post to the forum to get heard by the support. PGP has a long tradition of supporting its customers, not only at the corporate level but at the individual level. It's not only the software, but also the brand that won the loyalty of customers around the globe. Is Symantec going to continue serving exiting PGP customers as well as PGP did it? If it is then contact me via forum or by email to help resolve the problem
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By regards
Pass4sure 000-105