I need to know where can i found information about the cause.
what is the version you are trying to push ?for 8.1 it should be 12.1.4 atleast. check if windows firewall/ windows defender is off on win8.1 client?
The firewall is OFF and there is not Windows Defender
Post the SEPM_inst.log and sis_inst.log files located in %temp% directory
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There is not any registry.
Did you follow the steps for preparing computers for remote deployment
Check if help
If installation fails or roll back it will generate SEP_Inst.log.
If SEP_Inst.log file is not present it means install process was not executed.
It seems package is not copied successfully to execute the install process
I would recommend to go through the following article.
The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system
Problem has occurred to one system only then I would prefer to go with manual install.
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
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Check this Article:
Steps to prepare computers to install Symantec Endpoint Protection 12.1.x client
Prepare Windows 8 or Windows Server 2012 computers*, Windows 8.1 or Windows Server 2012 R2 computers**, or Windows 8.1 Update 1 or Windows Server 2012 R2 Update 1***: Before you deploy, perform the following tasks:
* = Supported by Symantec Endpoint Protection 12.1.2 (12.1 RU2) or later
** = Supported by Symantec Endpoint Protection 12.1.4 (12.1 RU4) or later
*** = Supported by Symantec Endpoint Protection 188.8.131.52 (12.1 RU4 MP1)
Hope that helps!!!
Associate Security Architect
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
same problem with sep version 12.1.400.4126 - not via SEPmanager-deployment but local installation from SEPx64 folder. unmanaged setup chosen.
german version of SEP on german windows 8.1 update 1 64bit with alle windows updates installed.
almost at the end of setup comes "assistant aborted bevor complete installation (acutally in german)" - see screenshot inserted below.
of course, all tasks of the previous post performed before starting installation.
thanks for any help.
Do you have a SEP_INST.log or SIS_INST.log file available to post?
What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?
i have - see attachment. seems as if installation could not delete a specific reg. key?
i am admin on the lokal machine but not a domain admin. might this cause the problem? didn't have installation problem with any other software because of missing domain-admin rights.
Manually remove the reg key and try the install again.
Also, have you tried installing the unmanaged version with only AV?
did it, installing again and manuallly deleting some symantec folders that couldnt be deleted during installation (acc. to sys_inst.log)
2014-07-16T13:02:55.686Z ERROR I SIS [StartService] StartService() failed for service 'SYMTDI' with error 0x0000001F.
2014-07-16T13:02:55.702Z ERROR I SIS
2014-07-16T13:02:55.702Z ERROR I SIS Dumping action parameters from the script:
2014-07-16T13:02:55.702Z ERROR I SIS Name=[SYMTDI]
2014-07-16T13:02:55.702Z ERROR I SIS WaitStart=[true]
2014-07-16T13:02:55.702Z INFO I SIS ExecuteScript() - Successfully set failure event.
2014-07-16T13:02:55.702Z INFO I SIS ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK
service starting failed - not funny :(
and this time I did just the AV, no proacitve, no network...
any updates on this? having same issues. Cannot install SEP 12.1.4 on Windows 8.1. FW is disabled no luck so far.
i contacted sym. support, ran the cleanup tool, installed just the core components of 12.1.4 (NO checkboxes checked) and then changed installation to the components i need. works !