Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

SEP SBE 12.0, clients not showing up in Computers list

Created: 22 Jun 2010 • Updated: 26 Jul 2010 | 2 comments
This issue has been solved. See solution.

Hello

I've recently installed SEP SBE 12.0.1001.95 on a new server (Windows SBS 2008). When I deployed the Client Security software to the clients using remote push installation, the wizard reported succesfull installation on all selected computers (they are all 32 bit Windows XP's).

However, when I navigate to the group where the clients are supposed to be added, the list is empty. They aren't in another group as well. (See attachement, a screenshot with the empty group)

What could be wrong?

Thanks,

Comments 2 CommentsJump to latest comment

Rafeeq's picture

your windows firewall is blocking the clients.create an exception for the ports , they will communicate.

https://www-secure.symantec.com/connect/forums/sep-client-showing-serveroffline

SOLUTION
RedShift's picture

It was indeed the firewall blocking the communications.

I opened up the following:

9090/tcp
8443/tcp
8014/tcp

and my hosts appeared in the management console.

Thanks,