SEP SBE 12.0 performance, was good, what happened?

Hi Mark,

I'm going to move the thread by re-tagging it with the "Small Business edition" option - that should help users see this and provide some help.  I'll alert the PM also.

Best,

Eric

Mark - this should not happen. I would like to personally help you with this.

Can you please sign into the URL below. Once you are logged in you can create an "incident" or create a topic on the fourm and I will contact you right away.

https://symbeta.symantec.com/callout/default.html?...

Also are you still experiencing the issue?

best regards,

Nimesh.

Mark,

If you were able to resolve this issue, can you please post the results?

Thanks!

I'm worried.

I put the latest release on a different server.  It seemed ok for a while.  We had very slow Internet browsing today and shared folder access.  Downloads were flying so I suspected DNS, which is on this server. 

Sure enough.  SMC, httpd and dbserv9 are taking turns pegging or at least hitting 30+% on my processor.

Not sure what to do.  I really don't have a ton of time to troubleshot this.  It worries me as I just bought the product for two customers and have 15+ clients that are on 10.2 holding out for this product.

Is there any way to get a tech on the phone to convince me that there is nothing wrong with the product and I have something mis-configured?

Any other complaints?  I'm really nervous about the two I bought and haven't rolled out yet and I need to get these other guys moved off 10.2

Thanks!

Were you able to get on the web site he pointed you to?  Did you get any help?

Do you have a support contract with Symantec?  If you do, I encourage you to call them...set aside 3 or 4 hours as they can take a while to get on and then take a while to help, but they have been pretty good with me.

Hi Mark - this should not be the case. Have you tried to contact support? Is the CPU utlization stay at 30% over a long period of time or does it go away after a while?

We would like to help you. Are you in a position to open a support case and then post the case number on this forum. We can  provide immediate attention to this to help resolve the issue. 

Also what are the specs on the machine RAM, CPU etc. Although 30% utilization is high, there shoudl still be room for other applications to work...

best regards,

Nimesh.

Bonjour nvakhari,

I've got the same issue on a Premium SBS2003 Sp2, with huge average processor activity nearly 50% an peaks at 99% for semsvc.

The HP server fans sound noisy...

Stopping all Symantec services : SEP, SMSME, SMSUS, and running back seems to be a good workaround, but I can't ask one of the users to manage this, and do not wish to schedule such task.

SEP version is 11.0.4000.2295. Does newest one fix this, is there something else I should do ?

Thanks for any help,

Jean-Jacques

Hi Jean -

SEP SBE 12.0 has done several optimizations to reduce the CPU spikes on SBS servers. In fact a lot of the otimzations done SEP SBE 12.0 is specific to SBS Server environments as this is a Small business product.

I would suggest you try the product (30-day fully functional Trialware is available on the website
http://www.symantec.com/business/endpoint-protecti...

best regards,

Nimesh.

Nvakhari,

Problem still occuring.
We own a full multi tier licence, i.e. SEP and SMSME to manage Exchnage anti-spam.
This is what we wish to correct.
Would SEP SBE 12.0 cover the same ?
If so, is a licence migation  plan provided by Symantec ?

Thanks,

JJ