Endpoint Protection Small Business Edition

Hello there,

we just upgraded our 12.0 SEP SBE Edition to 12.1.

After upgrading, the logon password for our admin user does not work anymore.When I click on "forgot password" I have to enter the username (in our case admin). After clicking ok the console says "you are not allowed to reset you password"

Any ideas? Can somebody copy the content of the resetpass.bat here?

Thanks for any help,

Regards, Marcus

resetpass.bat tool is available on symantec support team you can raised support ticket and get this tool.

You could also log a case with Support to receive resetpass.bat file.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR 

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Hello, Thumbs up for above comments.

Please check Mithun's post in below thread.

https://www-secure.symantec.com/connect/forums/admin-password-forgotten

Resetting the administrator user name and password to admin

Check this thread

https://www-secure.symantec.com/connect/forums/admin-account-forgotten