Endpoint Protection

 View Only

  • 1.  SEP scan for threats not working on Windows 7

    Posted Dec 31, 2010 12:48 PM

    I just installed SEP11.0.6200.754 on Windows 7 and none of the scans for threats are working.  Install went fine.  Liveupdate was sucessful.  Everything went well until I went to do a scan.  I can't create a new scan or actually do scan for any threats - either active or full scan.  All scans result in "Symantec AV stopped working - windows checking for solution message".

    Any clues on how to fix?



  • 2.  RE: SEP scan for threats not working on Windows 7

    Posted Dec 31, 2010 12:51 PM

    Forgot to mention using 64-bit version of software



  • 3.  RE: SEP scan for threats not working on Windows 7
    Best Answer

    Posted Dec 31, 2010 01:14 PM

    It is by design.

    Title: 'Symantec Endpoint Protection (SEP) clients on 64-bit Operating System (OS) does not have the "Scan for Virus..." option in context menu'
     

    http://www.symantec.com/docs/TECH131428
     

    Symantec Endpoint Protection 11.0 compatibility with 64-bit platform

    http://www.symantec.com/docs/TECH102143
     

    https://www-secure.symantec.com/connect/forums/no-right-click-scan-windows-7-x64

    https://www-secure.symantec.com/connect/forums/end-user-scan-win-7-64-bit



  • 4.  RE: SEP scan for threats not working on Windows 7

    Posted Dec 31, 2010 01:31 PM

    Not sure why they would design this way but it at least answers my question!

    Thanks again,

    Sheila