SEP Scheduled Scan Does Not Run
I have recently set up two new servers, two HP ProLiant DL380’s, identically with Windows Server 2008 Standard, SP2.
On one server, the Database server, I installed SQL Server 2008 and on the other, the Search server, I installed Apache Tomcat, v6.0.
I installed Symantec Endpoint Protection, version 11.0.1000.1375 on both servers and was able to run manual scans. I set up scheduled full scans on both servers to run at 5:00 p.m. every Saturday. Both servers are set up as unmanaged clients.
On the Database server the scheduled scan ran as expected, no issues. But on the Search server, the scheduled scan did not run. I created a test scan to run during the day and when it came time to run that scan I had the SEP main window open at the “Scan for threats” option. The Last Scan date for this test scan showed as “Never”, and the Next Scheduled Scan date showed as, let’s say, “2:00 p.m. on July 21st”.
When 2:00 p.m. arrived, I was watching the SEP screen. It momentarily flickered, the Last Scan date still showed as “Never”, but the Next Scheduled Scan date was updated to show as a week later, i.e. “2:00 p.m. on July 28th”.
In effect, it seems as if the scan started and finished in a split second. There is no entry in any of the logs for this scan but, if I run the same scan job manually, it runs in about 40 minutes, scans 655,000 files, and creates an entry in the log file.
FYI, when I first installed SEP on these two servers, I got the error message, "Because of an error in data encryption, this session will end”. I was able to determine that this was because of the IPv4 Large Send Offload setting on the network adapter being set to “Enable”. I removed SEP, changed the setting to “Disable”, reinstalled SEP, and I no longer got that error message. I don’t believe this issue is linked to that but, if you can prove otherwise, I’ll be only too happy to listen.
Any help anyone can provide as to why this scheduled scan doesn’t run would be gratefully accepted.
Peter J. Bray