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SEP Server died - How do I reconnect clients?

Created: 29 Dec 2009 • Updated: 30 Jun 2010 | 4 comments

My SEP 11.0.5 server died, and had to be reloaded from scratch.  In order to reconnect clients, I tried pushing the client install, which said successful, but the computers never showed up in the console.  When I looked in Help & Support/Troubleshooting, it said the server was "offline".  Is there any way to reconnect about 200 computers to this server without visiting each one to uninstall the client manually?  Thanks for any help!

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Warrior6945's picture

 Hi 

You can use Sylink Replacer tool to replace the sylink file on the clients and reconnect them to the new SEPM

You should get the tool at the following link

https://www-secure.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm




AvinashBharatharaj's picture

Please use the below link to create the Sylink.XML file, that is required for communicating with the server, and then use the tool mentioned by Warrior6945.

http://service1.symantec.com/SUPPORT/ent-security....

 

pete_4u2002's picture

hi,

dont't you have the backup certs and DB of the earlier SEPM, if yes, follow the link to bring back the clients online, else replacing sylink.xml on the client is the only option.

http://service1.symantec.com/SUPPORT/ent-security....

Ted G.'s picture

Here's another way if you don't want to use sylink replacer.

Title: 'How to restore/retain client-server communication using custom installation settings without having to use the sylink drop tool.'
Document ID: 2008052008163148
> Web URL: http://service1.symantec.com/SUPPORT/ent-security....