Endpoint Protection Small Business Edition

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  • 1.  SEP stops when scan is run

    Posted May 25, 2011 02:44 PM

    This is a follow up to the discussion that was locked.

    https://www-secure.symantec.com/connect/forums/sep-stops-when-scan-run 

    I followed all the suggestions listed in the above discussion and SEP still stops when starting a scan.

    Endpoint Small Business Edition. 12.0.1001.95

    Windows 7 (Home Premium) x64

    Turned off UAC

    Installed Endpoint using "Run as administrator" on setup.exe

    All .exe files has "Run this program as an administrator" checked

    Is there a new solution?

    Thanks



  • 2.  RE: SEP stops when scan is run
    Best Answer

    Posted May 26, 2011 12:42 AM


  • 3.  RE: SEP stops when scan is run

    Posted May 26, 2011 10:52 AM

    Changing the permissions, per the above link, did the trick. Thanks

    'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection'  - changed to full control


    'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Custom Tasks' - did not have to change (already set to full)

    Tried turning UAC back on but received a different set of circumstances - clicked scan, nothing happens, clicked scan again and says a scan is already running. Re-booted, re-tested, same result. Turned UAC off and all is fine.