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SEP taking forever to load when not connected to network

Updated: 09 Oct 2010 | 5 comments
ComfortablySad's picture
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This issue has been solved. See solution.

We have a lot of remote users with laptops that are rarely connected to the corporate network. When logging into one of these laptops it takes between 30sec and 2min before the little SEP shield appears in the system tray. If users try to launch other applications before the SEP shield appears they complain that their system locks up, likely because SEP is still loading and they're trying to do too much at once.

These laptops are very high-end machines (2.4GHz, 4GB RAM, 80 Intel SSD hard drive) so I don't think it's a resource issue. It seems to me that SEP is trying to contact the management server and delays starting up until some timeout period is reached. Anyone know what is really causing this and how I can get the SEP client to load quicker on startup?

Again, this only seems to happen if the PC isn't connected to our network. 

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ComfortablySad's picture
07
Sep
2010
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Forgot to mention...

OS is XP SP3 and I've tried SEP MR5, MR6, and MR6UP1. All have the slow startup issue.

Vikram Kumar-SAV to SEP's picture
07
Sep
2010
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SEP will not slow the machine

SEP will not slow the machine to connect to SEPM..there might be a startup scan running..
Have you set up Locations in SEPM do remote clients have Startup Scans enabled?

VKalani's picture
07
Sep
2010
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Also, what is load

Also, what is load auto-protect set  to? Could you please try to set  it to Symantec endpoint protection starts, rather than computer starts?

-VKalani

AravindKM's picture
07
Sep
2010
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Startup scan may be the

Startup scan may be the culprit.
How to disable/enable Startup and Quick Scans within the Symantec Endpoint Protection Manager

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

ComfortablySad's picture
08
Sep
2010
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Issue was with a service

Issue was with a service created by an update to one of our 3rd party apps. Thanks for all the tips though.