Hi,

Current Version of SEP 12.0.1001.95

Kindly let me know the upgraded version and some documents related for 

installation the new upgraded versions.

REgards,

Marcian.

12.1 ru4 mp1a is latest

Symantec Endpoint Protection 12.1.4.1a is now available

Upgradatin document attach here

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4) 

Article for guidance of upgrade the client version

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

Upgrade in 12.1.4.1a

You can upgrade latest SEPM 12.1.4a vrsion

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)/12.1.4a (RU4a)

Upgrading or migrating to Symantec Endpoint Protection 12.1.4100.4126 (RU4 MP1)

After SEPM upgrade you can upgrade your sep client using autoupgrade feature

How to upgrade Symantec Endpoint Protection clients using the Auto-Upgrade feature

#edit#

Best practices for upgrading to Symantec Endpoint Protection 12.1.x

http://www.symantec.com/business/support/index?page=content&id=TECH163700

Hi,

Do I need to purchase any additional License for the Upgrade version or I am covered with the existing License.

Regards,

Marcian.

No you can use your current license key and download SEPM latest version in file connect.

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

It covered in same license.

You can download it from file connect

How to download Symantec Endpoint Protection (SEP) from File Connect website

You should be covered as long as you don't go over what's in your license count.

Latest version is 12.1.4.1

Start here for all your needs:

Upgrading or migrating to Symantec Endpoint Protection 12.1.4100.4126 (RU4 MP1)

Hi,

Due to space problem in the server, can i uninstall and re install the software.

There are some space problem.

If any document provided to uninstall and reinstall SEP.

Regards,

Marcian.

You can follow Disaster Recovery process

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Disk Space Management procedures for the Symantec Endpoint Protection Manager

You are not be require to uninstall it. Just follow the documents and make the space in your server

The Symantec Endpoint Protection Manager installation is using a large amount of disk space

https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-manager-121-database-using-high-amount-hard-drive-space

How to modify the Symantec Endpoint Protection Manager (SEPM) Database Backup and Restore Wizard backup location

I've the same verision 12.0.1001.95 now virus definition are still on 5 of January and don't update anymore.

Can I upgrade to 12.1.5 directly?

You're on SBE version it looks like. You should be able to upgrade right over

OK

thanks

I make some backups and then i'll proceed with the upgrade

Sounds good, check back if you need anything.

I'm following instruction for disaster recovery before upgrading

http://www.symantec.com/business/support/index?page=content&id=TECH160736&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1422455477323zy0JHo3Chn4hI5LS2zgx6hE036fw7F3Onq3Hn

But the database backup take very long time, I've started it  3 hours ago and still working,

It seem tahat the database is huge, is strange, we have only 10 clients.

What's the DB size?

I've checked and effectively is very large about 4.8 Gb

Today is still working and I found that the zip file is stuck on 205.667 kb, so i kill the process and start again.

Again the file grown to 205.667 kb and then stop growing.

In the past I've already make a backup (last october 2014) and it worked.

Maybe the database is corrupeted? Can I check integrity of database  or reset it?

I've checked file backup.err in the tomcat/logs folder, seem a problem with java

Exception in thread "Thread-3" java.lang.OutOfMemoryError: Java heap space
    at com.sybase.jdbc2.utils.CacheManager.getChunk(CacheManager.java:534)
    at com.sybase.jdbc2.utils.CacheStream.addChunk(CacheStream.java:331)
    at com.sybase.jdbc2.utils.CacheStream.read(CacheStream.java:155)
    at com.sybase.jdbc2.tds.TdsInputStream.read(TdsInputStream.java:91)
    at com.sybase.jdbc2.jdbc.RawInputStream.read(RawInputStream.java:279)
    at java.io.BufferedInputStream.read1(BufferedInputStream.java:256)
    at java.io.BufferedInputStream.read(BufferedInputStream.java:317)
    at java.io.FilterInputStream.read(FilterInputStream.java:90)
    at com.sygate.scm.server.metadata.BinaryFileCollection.backup(BinaryFileCollection.java:1036)
    at com.sygate.scm.server.metadata.BackupManager.backup(BackupManager.java:138)
    at com.sygate.scm.tools.DatabaseFrame.doBackup(DatabaseFrame.java:544)
    at com.sygate.scm.tools.DatabaseFrame.backup(DatabaseFrame.java:419)
    at com.sygate.scm.tools.DatabaseFrame.access$400(DatabaseFrame.java:100)
    at com.sygate.scm.tools.DatabaseFrame$2$1.construct(DatabaseFrame.java:208)
    at com.sygate.scm.tools.SwingWorker$2.run(SwingWorker.java:122)
    at java.lang.Thread.run(Thread.java:619)

for what I understand "Java heap space" mean out of memory right?

How I can solve this problem?

fix backup.err

Please edit C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\bin\dbtools.bat

open dbtools.bat edit Xms256m to Xms1024m and Xmx512m to Xmx1024m 

@start "DBTools" "C:\Program Files (x86)\Symantec\Symantec Protection Center\jdk\bin\javaw.exe" -Xms1024m -Xmx1024m -Djava.library.path="C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\bin;C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\webapps\scm\WEB-INF\lib;C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\webapps\scm\clientpkg\ext" -Dcatalina.home="C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat" -cp inst.jar com.sygate.scm.tools.DatabaseFrame

fix backup.err

Please edit C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\bin\dbtools.bat

open dbtools.bat edit Xms256m to Xms1024m and Xmx512m to Xmx1024m 

@start "DBTools" "C:\Program Files (x86)\Symantec\Symantec Protection Center\jdk\bin\javaw.exe" -Xms1024m -Xmx1024m -Djava.library.path="C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\bin;C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\webapps\scm\WEB-INF\lib;C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\webapps\scm\clientpkg\ext" -Dcatalina.home="C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat" -cp inst.jar com.sygate.scm.tools.DatabaseFrame

Thank you.

Effectively we have a old version of Java, we've installed latest version now.

Meanwhile we have contacted symantec support and at the end we make a clean wipe and install sep 2.1.5. without  import old database.

We have only 10 client and reconfigure was simple.

Now we encountered some problems with the client on the server /gateway, we have installed server high protection package but we have problem with firewall that block internal network to communicate with internet and shared folder. Now we uninstall it and we are trying to install basic protection package for server.