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SEP upgrade did not complete successfully.

Updated: 10 Jan 2012 | 7 comments
sendil84's picture
sendil84
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This issue has been solved. See solution.

Hi,

 

I tried to install SEP in a laptop and getting the error message after sometime and its not completing successfully.

 

I have attached the error screenshot and error log for the same.

 

Property(S): ProductToBeRegistered = 1
Property(S): MsiFilterRebootMode_RebootAtEndModeBefore = 1
MSI (s) (4C:CC) [18:45:36:187]: Note: 1: 1708
MSI (s) (4C:CC) [18:45:36:187]: Product: Symantec Endpoint Protection -- Installation operation failed.

MSI (s) (4C:CC) [18:45:36:203]: Cleaning up uninstalled install packages, if any exist
MSI (s) (4C:CC) [18:45:36:203]: MainEngineThread is returning 1603
MSI (s) (4C:C8) [18:45:36:203]: Destroying RemoteAPI object.
MSI (s) (4C:64) [18:45:36:203]: Custom Action Manager thread ending.
=== Logging stopped: 8/16/2011  18:45:36 ===
MSI (c) (30:30) [18:45:36:203]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (30:30) [18:45:36:203]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/16/2011  18:45:36 ===

 

 

Please help me to resolve the issue.

Regards,

Senthil

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BenDC's picture
22
Aug
2011
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BenDC
Symantec Employee

Moving to SEP forum.

Moving to SEP forum.

James-x's picture
22
Aug
2011
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James-x
Symantec Employee

Hello sendil84, I did some

Hello sendil84,

I did some research for you, but was unable to turn up anything too specific.

Is this a fresh install of SEP or an upgrade? (Your screenshot indicates it's an upgrade, but you didn't mention that in your post so I'm checking.)

I suggest trying the following. Skip step 1 if SEP is not installed. If you have any other Symantec products installed besides SEP, you may need to reinstall them after performing these steps as they may stop working.

  1. Uninstall Symantec Endpoint Protection
  2. Reboot
  3. Delete the following directory if it exists: C:\Program Files\Syantec\Symantec Endpoint Protection
  4. Delete the following directory if it exists: C:\Documents and Settings\All Users\Application Data\Symantec
  5. Delete the following directory if it exists: C:\Program Files\Common Files\Symantec Shared
  6. Try to install Symantec Endpoint Protection

If this fails, post another install log.

James

The Symantec Endpoint Protection Knowledgebase

Please remember to mark the post which resolved your issue as the solution!

mon_raralio's picture
22
Aug
2011
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mon_raralio

Try creating a new package

Try creating a new package and installing that instead.

I've found several errors in the log file attached.

The installer is having errors in confirming the hash value of certain files and unable to write some entries in the registry.

“Your most unhappy customers are your greatest source of learning.”

HCP's picture
24
Aug
2011
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HCP

Hi

It seems to be issue with the live update stopping the installation from the log attached  try to uninstall Live update from Add or Remove programs reinstall live update and try installing SEP.

Also check for the Dcom Permissions

http://www.symantec.com/docs/TECH100048

Hear4U's picture
10
Oct
2011
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Hear4U

check out this info

Here's some info from our support dB that may be helpful:

 

http://bit.ly/rhlXfS  - upgrading and migrating to SEP 12.1

http://bit.ly/o5LTnR - upgrading to a new release of SEP

http://bit.ly/peVT7X  - upgrade resources for SEP

 

Let us know how things are going!

Eric

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Prachand's picture
10
Oct
2011
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Prachand
Trusted Advisor

As per the log, the install

As per the log, the install is failing with

LUCA: D:\DOCUME~1\SENTHI~1.MUR\LOCALS~1\Temp\FCIBKBQE\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 100
MSI (s) (4C:CC) [18:45:01:375]: User policy value 'DisableRollback' is 0
MSI (s) (4C:CC) [18:45:01:375]: Machine policy value 'DisableRollback' is 0
Action ended 18:45:01: InstallFinalize. Return value 3.

 

https://www-secure.symantec.com/connect/forums/sep-client-fails-install-due-liveupdate-install-failure

Try the step in sequence:

1.Uninstall Live update ( If it is there in Add Remove program)

2. Delete the following folders (if they exist):
C:\Program Files\Symantec
C:\Program Files\Symantec Antivirus
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

3. Install LiveUpdate by running the following file from CD1: \SEP\LUSETUP.EXE

4. Install Symantec Endpoint Protection. from CD 1\SEP Folder\Setup.exe ( as an unmanged Client )

Follow the steps to make the Client managed

How to change a Symantec Endpoint Protection client from unmanaged to managed
 
1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
2. On the client computer , click Start > Run, type smc -stop, and click OK.
3. Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.

4. Click Start > Run, type smc -start, and click OK

 

 

http://www.symantec.com/business/support/index?page=content&id=TECH105546

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

SOLUTION
Optimus.prime's picture
10
Oct
2011
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Optimus.prime

Hi

Pls check this article will help you 

http://www.symantec.com/docs/TECH133847

Technical Support

Symantec.com

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