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SEP upgrade fail

Created: 14 Nov 2012 | 5 comments

Hi everyone,

I would like your help,

In my company we have some machines that are no upgrading from version 11 to version 12.

I found the error in the SIS_INSTALL.LOG, from machines that are not install:

2012-11-06T10:57:39.080Z DEBUG I SIS VALUE_DATA=[0]

2012-11-06T10:57:39.096Z INFO I SIS Creating registry hive for "SOFTWARE\SYMANTEC\Symantec Endpoint Protection\AV".

2012-11-06T10:57:39.096Z ERROR I SIS openKeyImpl() failed in thal::RegistryEnumKey() status: 0xC0000034 = Object Name not found.

2012-11-06T10:57:39.096Z ERROR I SIS

2012-11-06T10:57:39.096Z ERROR I SIS This action failed to execute! Dumping action paramters from the script:

2012-11-06T10:57:39.096Z ERROR I SIS SrcKey=[HKLM\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion]

2012-11-06T10:57:39.096Z ERROR I SIS DestKey=[HKLM\SOFTWARE\SYMANTEC\Symantec Endpoint Protection\AV]

2012-11-06T10:57:39.096Z ERROR I SIS Exists=[Overwrite]

2012-11-06T10:57:39.096Z ERROR I SIS WOW64=[32]

2012-11-06T10:57:39.096Z INFO I SIS ExecuteScript() - Successfully set failure event.

2012-11-06T10:57:39.096Z INFO I SIS ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK

What I can do to fix that?

Thank you!

Comments 5 CommentsJump to latest comment

_Brian's picture

Go to Start >> Run and type %temp%

Look for the file called SEP_INST.log and open up and search for "return value 3"

Copy about 20-25 lines above and paste here. That should contain the error as to what is happening.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Cercal's picture

Follow

 

MSI (s) (98:E4) [13:27:21:500]: Executing op: ActionStart(Name=AddCacheAsInstallSource,,)
MSI (s) (98:E4) [13:27:21:500]: Executing op: CustomActionSchedule(Action=AddCacheAsInstallSource,ActionType=3073,Source=BinaryData,Target=AddCacheAsInstallSource,CustomActionData={F4A73EC6-EFC4-488D-AF1A-F2C3CD1BC072};C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Cached Installs\)
MSI (s) (98:74) [13:27:21:532]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2A8.tmp, Entrypoint: AddCacheAsInstallSource
MSI (s) (98:D0) [13:27:21:844]: Running as a service.
MSI (s) (98:54) [13:27:21:860]: Opening per-machine managed SourceList.
MSI (s) (98:54) [13:27:21:860]: User will be allowed to modify contents of SourceList.
MSI (s) (98:54) [13:27:21:860]: Added new source 'C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Cached Installs\' with index '2'
MSI (s) (98:E4) [13:27:21:860]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
AddCacheAsInstallSource Successfully added C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Cached Installs\ as source dir for {F4A73EC6-EFC4-488D-AF1A-F2C3CD1BC072}
MSI (s) (98:E4) [13:27:21:860]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (98:E4) [13:27:21:860]: Executing op: ServiceControl(,Name=SepMasterServiceMig,Action=1,Wait=1,)
MSI (s) (98:E4) [13:27:38:297]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
MSI (s) (98:E4) [13:27:38:297]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={8E19EC70-F82A-411B-9AC2-0C96EDBFF802};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
MSI (s) (98:E4) [13:27:38:297]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
MSI (s) (98:E4) [13:27:38:297]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={8E19EC70-F82A-411B-9AC2-0C96EDBFF802};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
MSI (s) (98:3C) [13:27:38:329]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2A9.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
MSI (s) (98:E4) [13:27:38:750]: User policy value 'DisableRollback' is 0
MSI (s) (98:E4) [13:27:38:750]: Machine policy value 'DisableRollback' is 0
Action ended 13:27:38: InstallFinalize. Return value 3.

Thanks,

Chetan Savade's picture

Hi,

You should go through the following articles.

About client deployment methods

http://www.symantec.com/docs/HOWTO81302

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

How to prepare computers for remote deployment

http://www.symantec.com/docs/HOWTO16365

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO81300

Installing Symantec Endpoint Protection clients remotely

http://www.symantec.com/docs/HOWTO59432

Remote Installation Troubleshooting

ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/manuals/mr4/remote_troubleshoot.html

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Cercal's picture

My windows xp stations was with MSI installer version 3.5, than I upgraded to version 4.5 and now SEP is installing.

Thank you!

Chetan Savade's picture

Hi,

Thanks for the update.

If issue is resolved don't forget to mark your thread as 'SOLVED' with the answer that best helps you.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<