Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

SEP V12.1.3 Restart

  • 1.  SEP V12.1.3 Restart

    Posted Aug 27, 2013 04:11 PM

    I am testing the SEP v12 client, and so far evey upgrade has required a reboot.  Is it mandatory to reboot the computer when upgrading from SEP 11 to SEP12?



  • 2.  RE: SEP V12.1.3 Restart

    Posted Aug 27, 2013 04:15 PM

    Yes it is mandatory.

    11.x and 12.1 are different products essentially so a reboot will be needed every time when doing an upgrade from 11.x to 12.1



  • 3.  RE: SEP V12.1.3 Restart

    Posted Aug 27, 2013 05:04 PM

    Reboot will be required as because of the different architecture of both versions - some reference here:

    http://www.symantec.com/docs/TECH163086



  • 4.  RE: SEP V12.1.3 Restart
    Best Answer

    Trusted Advisor
    Posted Aug 28, 2013 07:10 AM

    Hello,

    The SEP 11.x to 12.1 upgrade will need a reboot.
     
    SEP 12.1 employs a side-by-side, replace on reboot installation strategy. Side-by-side means that new files are written to a new folder, referred to as a silo, isolated from the existing operational folder. Because the two versions are separated from each other, during a migration the older software is left running unchanged until the next reboot.
     
    The primary benefit of side-by-side installation and replace on reboot is that the system continues to be protected by the existing software until the new version is in operation after the reboot.
     
    (Nice-to-have feature to deal with short maintenance windows)  Note that this then necessitates that the system has to be rebooted before trying another upgrade.
     
    Note that in all cases, you can create the package to not force or even prompt for a reboot.
     
    This technique enables you to change the normal portion of the installation path during a migration, when applicable. 


  • 5.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 07:15 AM

    Hi,

     

    Please check this below link:

     

    This is the article demonstrate how to perform auto upgrade.

    http://www.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature



  • 6.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 07:16 AM

    Reboot is necessary



  • 7.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 08:50 AM

    Mithun,

     

    Thanks for the detailed write-up.  I have a question regarding the reboot prompt.  You indicated that "in all cases, you can create the package to not force or even prompt for a reboot."

    Would you be able to direct me to this setting?  I have found a setting that will suppress restarts and restart notifications for virus mitigation, but I must have overlooked the setting that applies to a reboot after upgrade.

    Thanks.



  • 8.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 08:59 AM

    You need to create Custom install setting , here is the link

    https://www-secure.symantec.com/connect/articles/how-do-i-create-and-configure-custom-symantec-endpoint-protection-installation-package-vers



  • 9.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 09:00 AM

    In the SEPM, go to Admin >> Install Packages >> Client Install Settings and edit your install package. Select the Restart Settings tab and edit here

     



  • 10.  RE: SEP V12.1.3 Restart

    Posted Aug 28, 2013 09:20 AM

    Thanks all, for the replies.  All the posts were very informative and helpful!



  • 11.  RE: SEP V12.1.3 Restart

    Trusted Advisor
    Posted Aug 28, 2013 09:27 AM

    Hello,

    Check this Article:

    Where to (How to) configure the client Restart Settings in SEP 12.1 - options available

    http://www.symantec.com/docs/TECH177107

    Hope that helps!!