Endpoint Protection

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  • 1.  SEP ver. 12.1.6 (12.1 RU6 MP5) need uninstall

    Posted Sep 09, 2016 09:47 AM
      |   view attached

    Hi.

    I use SEP ver. 12.1.6 (12.1 RU6 MP5) build 7004 (12.1.7004.6500). My computer is running Windows 10 and when i try to install Anniversary Update, it says Uninstall this app now because it isn`t compatible with Windows 10. See screenshoot or uploaded file.

    I uninstall, computer needs restart and then try again. This activity takes long time.

    What i need to do for the next time when Microsoft produce next big Windows 10 update?

    Is any solution?

     

     



  • 2.  RE: SEP ver. 12.1.6 (12.1 RU6 MP5) need uninstall

    Posted Sep 09, 2016 11:01 AM

    According to Symantec, SEP 12.1.6 MP5 supports the Anniversary update, their KB article is here:

    Symantec Endpoint Protection support for Windows 10 Anniversary Update

    With that being said, and you already on this version, I have still seen folks having issues with this. In most cases that I've seen their solution was the same as what you did. You may need to open a case to see what other options are available.