Endpoint Protection

I'm trying to set up SEP on two new Dell laptop running Windows 7 and cannot get the Symantec Management Client service to run on either one.

When trying to run the program after installation I get the following error:

"Failed to start the Symantec Management Client Application.  Error Code returned 0x80070102"

I can go to the services panel and start the process, but Windows 7 stops the process after a couple of seconds with no error message.

I've tried installing the unmanaged client and copying the sylink.xml file from one of my other clients as described in another post, but this did not solve the problem.

Any help resolving this would be greatly appreciated.

Thanks.

1. 0Make sure you are installing 11.0.5002.33 client on this WIndows 7 machine.
2. Disable UAC
3.Did you have any other Security app running on this machine ? or a older version of SEP or Norton etc ?
4. Scan you machine once with any NSS or malwarebytes to check if any security risk is blocking sep from running.

What is the error you get in the Event viewer ?
 

Thanks for the response.

I am installing the 11.0.5002.33 client on the Windows 7 machine.  I created a new unmanaged client install package after reading some other suggestions on the site.

I had disabled UAC.

This laptop just came out of the box from Dell.  There was no other anti-virus software installed on it.

Once I had installed SEP, it did do a scan and didn't report any problems.

This is the information from the System Event Viewer Log:

When I start the SEP client and get the message stating that the management client service isn't running and do I want to start it, this is the error generated in the system log:

-

System

-

EventData

Run the SEP Support Tool and see if that leads us anywhere..
http://service1.symantec.com/support/ent-security.nsf/docid/2008071709480648 

I've run the support tool and I will send you the report it generated.

Thanks.

 It would be better if you could post it as a link in your original post. That way we can all view it : )

Grant-

I'll do that.  I was looking for a way to attach the file to a response, but guess there isn't a way to do that.

 Edit you post...the top one..on the bottom you will see a attachment button.

This was found in the System log in the log file

Error
 The Symantec Management Client service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Is the SMC supposed to be an interactive service?  If so, any idea on how to allow interactive services on Windows 7.  Everything I can find is for Vista and basically says that Microsoft removed support for interactive services.

I checked the SMC service and the 'Allow service to interact with desktop' was checked, so I unchecked it as recommended here: technet.microsoft.com/en-us/library/dd349385%28WS.10%29.aspx, but it still will not run.

Give it a try

go to services.msc snap-in and identify the service named Interactive Services Detection. Now stop and disable it.

You have to reinstall the software needs to interact with your desktop and this time you will not get any trouble.

I'll give that a try and will let you know the results.

Thanks.

If above suggestion not helps try by repairing the client from add/remove programs...
 

I tried disabling the Interactive Services Detection Service (it was off & set to manual before), uninstalled SEP and reinstalled (for about the 8th time) and still have the same problem. 

I ran the dianostic tool before I reinstalled and the pre-installation check showed no potential problems, but something is just not letting this service run.

I've submitted a case on this,  maybe tech support will have some other suggestions.

  The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

I finally solved my problem with help from Jon with Symantec support.

Even though I was logged on to the computer administrator's account, SEP was not being installed using administrator permissions (Thanks, Microsoft!).  Basically, I just had to run the setup file by right clicking and selecting "run as administrator"

Here is the link to the Knowlege Base article on the issue:

service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009110401211048

Thanks to everyone who took the time to try to help me with this.