SEP Virus definitions up-to-date but still clients are virus-infected

-The GodFather-'s picture

 We are running windows vista and xp installed with Symantec Endpoint Protection 11,  though on clients virus definitions are updated but still most of them are virus-infected. Operationg Systems are also updated. Any help? Thanks.

Vikram Kumar-SAV to SEP's picture

Update the SEPM with

Update the SEPM with rapidlrelease jdb file .
Run full scan on the clients.
submit suspicious files to https://submit.symantec.com/basic

make use of threatexpert and virustoal websites to check if they are really suspicious..still submit..

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