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SEP virus infection resolution

Created: 07 Dec 2012 • Updated: 10 Dec 2012 | 5 comments
This issue has been solved. See solution.

Hi All, 

As I am new to this fiels can anyone provide me the resolution guides for frequently faced infected virus issues and steps to resolve completly without affecting the working of machine. I mean it should affect O.S files so that there is no impact / reparing required on functioning of O.S.

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W007's picture

HI,

Check this thread

https://www-secure.symantec.com/connect/forums/different-virus-cleanup-resolution-steps-and-tools

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe

http://www.symantec.com/docs/TECH98360

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Check this thread

http://www.symantec.com/connect/forums/virus-cleanup-exercise

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
W007's picture

HI,

If any suspicious files symantec antivirus not detect you can submit file in symantec

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team. 

https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec

Check this thread

https://www-secure.symantec.com/connect/forums/whats-process-submit

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

zafar1907's picture

Hi Kishorilal,

1. check the clients all updated with the latest definaition.

2.All patches are updated.

3.full scan the system.

this is a solution of most of the case.

I am sharing the link which could help you.

https://www-secure.symantec.com/connect/forums/different-virus-cleanup-resolution-steps-and-tools

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Rafeeq's picture

this will also help

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/business/support/index?page=content&id=TECH131732