Endpoint Protection

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  • 1.  SEP vs Quicktime

    Posted Apr 17, 2012 08:49 AM

    Hi,

     

    Recently there was quicktime deployment in the network. After the deployment, there are a huge number of machines with old defs. When we click on Liveupdate, it fails with a error code -536805375. After LU re-installation & SEP repair install the issue is fixed. But there are more than 2k machines. Is there any conflict between quicktime & SEP or quicktime & LU?

    If so what is the conflicting version & what is the solution or combatible version?



  • 2.  RE: SEP vs Quicktime

    Trusted Advisor
    Posted Apr 17, 2012 09:19 AM

    Hello,

    What version of SEP 11.x are you carrying?

    Secondly, what version of Liveupdate was installed on the SEP client machine (to check, open the Add/ Rremove Programs)

    I see no reason, there is a Conflict between Liveupdate, SEP and Quicktime.

    Again, as I see this should not be happening on all machines.

    Is this issue happening on multiple machines?

     

     



  • 3.  RE: SEP vs Quicktime

    Posted Apr 17, 2012 11:03 AM

    If you are facing this on a huge number of machines, open a case with tech support to get this fixed.

     

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    Create and Manage Support Cases

    http://www.symantec.com/business/support/index?page=content&id=HOWTO31091

    Contact Business Support

    http://www.symantec.com/support/contact_techsupp_static.jsp



  • 4.  RE: SEP vs Quicktime

    Posted Apr 17, 2012 11:47 AM

    Its a combination of multiple versions from RU5 to RU6MP1 & some RU6MP2

    Version of LU is 3.3.

    Yes there are around 1500+ machines affected

     



  • 5.  RE: SEP vs Quicktime

    Posted Apr 17, 2012 07:22 PM

    Hello Shiva S,

    I have never experienced or heard of an issue of compatibility between LiveUpdate and Quicktime in my two plus years of supporting SEP. (It's not to say it couldn't happen, but I doubt that they would affect each other.)

    Are you sure the SEP clients weren't already out of date and you didn't notice it until the Quicktime deployment occurred?

    Regards,

    James



  • 6.  RE: SEP vs Quicktime

    Trusted Advisor
    Posted Apr 18, 2012 05:07 AM

    Hello,

    I completely agree with James above.

    However, if incase, this is an issue happening on multiple machines, then I would suggest you to Migrate all the machines to the Latest version of SEP 11.0.7101

    I would say this is the correct time for you to plan a Migration to the Latest version.

    When Migrating to the Latest version of SEP 11.0.7101, it would go ahead and Install all the client machines with Latest SEP and Liveupdate, which in return would resolve your issue.

    Hope that helps!!