Endpoint Protection

Using Win7 64bit, trying to install Symantec Endpoint Protection 11.0.6200.754 - Managed Client (AP)

After it prompts me to reboot, I login to realise that its not install. 

Tried running cleanwipe but doesn't help. Tried running ccleaner, to clean up registry but it doesnt seem to help too.

Can anyone please help??

Please view attached log. 

Attachment(s)

SEP_INST.doc   7.28 MB 1 version

Please install SEP 12.1 as there are many fixes in the version

Regards

Where can I get the installer for 12.1?

disable UAC before install and see if it helps.

I agree with Pete's suggestion, disable User Account Control and reboot the machine once. Then try to install the package.

RE: Using Win7 64bit, trying to install Symantec Endpoint Protection 11.0.6200.754 - Managed Client (AP)

Try using a package with only the Antivirus and Antispyware enabled. Then use that to install. If it still does not work. Use the SEP Support Tool, it would show you the errors and it also has Internet links on the solution. In some cases, there could be a pending restart.

Log analysis

MSIASSERT - 2011-12-06-12-51-00-312 : cc::CServiceControl::WaitForService(188) :  Service status is incorrect. Returning false:

MSIASSERT - StartEventLogService: WaitForService failed:

CustomAction StartEventLogService.03FE01CF_295E_4354_A292_7DC4A810E0DA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 12:51:00: InstallFinalize. Return value 3.

MSI (s) (70:F4) [12:51:00:343]: User policy value 'DisableRollback' is 0

MSI (s) (70:F4) [12:51:00:343]: Machine policy value 'DisableRollback' is 0

Please take a backup of the registry before proceeding further.

1. Open Regisrty Editor
2. Browse to HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
3. Select the Expandable String Value 'AppData' and change the value to : %USERPROFILE%\AppData\Roaming
4. Close the registry editor
5. Reboot the computer
6. Install SEP client again

8kwocsjc,

It appears that the installation of SEP is failing because the Windows Event Log service failed to start properly.

 2011-12-06-12-50-59-310 : cc::CServiceControl::WaitForService(86) : Allocated 342 bytes

2011-12-06-12-50-59-311 : cc::CServiceControl::WaitForService(112) : Waiting for Windows Event Log service to start.

2011-12-06-12-50-59-312 : cc::CServiceControl::WaitForService(129) : Service status is set to 2

2011-12-06-12-50-59-312 : cc::CServiceControl::WaitForService(152) : Sleeping for 1000 milliseconds.

2011-12-06-12-51-00-312 : cc::CServiceControl::WaitForService(182) : Service status before exit 1

MSIASSERT - 2011-12-06-12-51-00-312 : cc::CServiceControl::WaitForService(188) :  Service status is incorrect. Returning false: 

MSIASSERT - StartEventLogService: WaitForService failed: 

CustomAction StartEventLogService.03FE01CF_295E_4354_A292_7DC4A810E0DA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 12:51:00: InstallFinalize. Return value 3.