Endpoint Protection

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  • 1.  SEP won't install on windows 7 32bit

    Posted Jun 01, 2010 11:14 AM

    I get an error every time I try and install SEP on this Win 7 32bit laptop. It starts installing and then goes into Rollback mode and cancels. Giving the error "The Wizard was interupted before Symantec Endpoint Protection could be completely installed."


    I lookedup up the SEP_INST file and i get the following after searching for "return value 3"


    MSI (s) (64:6C) [10:59:49:534]: Executing op: ActionStart(Name=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
    Action 10:59:49: MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5.
    MSI (s) (64:6C) [10:59:49:534]: Executing op: CustomActionSchedule(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
    MSI (s) (64:6C) [10:59:49:534]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
    Action 10:59:49: LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979.
    MSI (s) (64:6C) [10:59:49:534]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,CustomActionData=not installed:not installed)
    MSI (s) (64:6C) [10:59:49:534]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
    Action 10:59:49: LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979.
    MSI (s) (64:6C) [10:59:49:534]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
    MSI (s) (64:04) [10:59:49:534]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5138.tmp, Entrypoint: _LURegisterDecomposerABI@4
    -- DECABI_LOGGING --   Enter LURegisterDecomposerABI()
    -- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2147221164)
    CustomAction LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 10:59:49: InstallFinalize. Return value 3.



     



  • 2.  RE: SEP won't install on windows 7 32bit
    Best Answer

    Posted Jun 01, 2010 11:18 AM


    Title: 'Windows 7 / 2008 R2 - SEP Client installation rolls back.'
    Document ID: 2009110411364348
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009110411364348?Open&seg=ent



  • 3.  RE: SEP won't install on windows 7 32bit

    Posted Jun 01, 2010 11:27 AM
    Here are 2 more articles you can refer to for Installation rollback

    Title: 'Symantec Endpoint Protection installation rolls back while upgrading'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009110712450848?Open&seg=ent

    Title: 'Symantec Endpoint Protection Client installation fails on LUCHECK 206'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2010012509092648?Open&seg=ent


  • 4.  RE: SEP won't install on windows 7 32bit

    Posted Jun 01, 2010 02:43 PM
    1. Make sure you are installing SEP vesion 11.0.5001.xxx or Above 11.0.6xxxx.xxxx

    2. Install Lusetup.exe from CD1\SEP\lusetup.exe ..then try installing SEP.